Tequila Dotson
Texarkana,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Teacher Assistant
Texarkana Independent School District
08.2021 - 12.2022
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
- Promoted a growth mindset among students by encouraging perseverance and resilience in overcoming challenges.
Certified Pharmacy Technician
Red River Pharmacy
11.2018 - 04.2020
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Teacher
Sonlight Learning Center
10.2016 - 06.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Preschool Teacher
HAPPYLAND CHILDCARE
02.2016 - 05.2016
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
Assistant Manager
Cato Corporation
06.2015 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
CERTIFICATE - PHARMACY TECHNICIAN
TEXARKANA COLLEGE
Texarkana, TX05.2018
HIGH SCHOOL DIPLOMA -
AR. HGH SCHOOL
Arkadelphia, AR05.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer satisfaction
Certification
- Teaching Certification
- Driver's License
- Level 1 Certificate - Pharmacy Technician, 05/01/18, 05/31/20, Completed 160 clinical hours in multiple pharmacy settings., Completed 80 simulation hours.
Additional Information - Skills And Abilities
- Knowledgeable of TOP 200 drugs: Brands, generics, and classifications.
- Trained in multi-pharmacy settings: Hospital, Retail and Compounding.
- Proficient in transcribing and dispensing prescriptions.
- Accurate Computations.
- Safe & Ethical Patient Care.
- Package and Label Products.
- Medication Inventory Control.
- Excellent Patient Service.
Personal Information
Authorized To Work: US
Languages
English
Full Professional
Timeline
Teacher Assistant
Texarkana Independent School District
08.2021 - 12.2022
Certified Pharmacy Technician
Red River Pharmacy
11.2018 - 04.2020
Teacher
Sonlight Learning Center
10.2016 - 06.2017
Preschool Teacher
HAPPYLAND CHILDCARE
02.2016 - 05.2016
Assistant Manager
Cato Corporation
06.2015 - 01.2016
HIGH SCHOOL DIPLOMA -
AR. HGH SCHOOL
CERTIFICATE - PHARMACY TECHNICIAN
TEXARKANA COLLEGE
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