Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tequila Mims

Katy,TX

Summary

Customer service leader who is patient and empathetic, with a strong background in conflict resolution and customer service. Maintaining customer satisfaction and contributing to company success by bringing 10+ years of experience. Competencies in operating multi-line phone systems, taking orders, and updating documentation have been demonstrated. In dealing with a variety of issues, he is meticulous, resilient, and adaptable. Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability. With a team-oriented mentality and a commitment to customer satisfaction, business goals, and sales excellence, I am efficiency-driven and organized. Developed critical thinking and leadership skills in fast-paced corporate environment, focusing on team collaboration and process optimization. Demonstrated ability to manage projects and analyze data to support business decisions. Seeking to transition into new field where these transferrable skills can drive impactful results.

Overview

11
11
years of professional experience

Work History

AAA Insurance Agent

AAA LLC
01.2024 - 12.2024
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.

Customer Service Representative

AT&T
03.2018 - 12.2023
  • Used a consultative sales approach to understand customer needs and make relevant recommendations
  • Provided each customer with exceptional service by listening to their concerns and answering their questions
  • Provided a superior customer experience in order to build a loyal customer base
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
  • Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
  • Keep track of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken

Customer service representive

Jp Morgan Chase
01.2014 - 03.2018
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales
  • Provided accurate product information and shipping instructions, as well as alternatives for out-of-stock items to assist customers in making purchasing decisions
  • Documented and detailed calls and complaints using the call center's CRM database
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
  • Answered the phone with a friendly greeting to give customers a positive inbound calling experience

Education

Bachelor of Science - Psychology

University Of Houston
01.2024

Skills

  • Multi-Task Management
  • Conflict and dispute resolution
  • Domestic and International Experience
  • Customer satisfaction
  • POS systems expert
  • Order fulfillment
  • Complaint resolution
  • Customer needs assessment
  • Positive learning process
  • Sales
  • Credit and collections
  • Technical support
  • Data entry
  • Quick learner
  • Good listening skills
  • Time management skills
  • Sales expertise
  • Excellent communication
  • Professional telephone demeanor
  • Client-focused
  • Customer service
  • Client relations

Timeline

AAA Insurance Agent

AAA LLC
01.2024 - 12.2024

Customer Service Representative

AT&T
03.2018 - 12.2023

Customer service representive

Jp Morgan Chase
01.2014 - 03.2018

Bachelor of Science - Psychology

University Of Houston
Tequila Mims