Summary
Overview
Work History
Education
Skills
Awardslicense
Timeline
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Tequila Nixon

Austin,TX

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

19
19
years of professional experience

Work History

Customer Care Manager

RJ Young
03.2023 - 03.2024
  • Maximizes customer operational performance by providing help desk resources and technical advice
  • Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees
  • Manages customer service staff, communicates job expectations, and performs appraisals and job reviews
  • Contributes customer service information and recommendations to strategic plans and reviews
  • Audits customer service procedures and trends and determines system improvements
  • Enforces company policies and procedures.
  • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Managed department call volume of 600 calls per day and coordinated department schedules to maximize coverage during peak hours.

Customer Service Supervisor

Rx Partners
04.2017 - 03.2023
  • Manage frontline customer service representatives in providing the highest level of care to patients and medical professionals in resolution of insurance claims such as billing, fulfillment, payment processing, prior authorizations and supply
  • Provide mentorship, coaching, and plans of action to frontline customer service from monitoring of inbound/outbound calls as well as ensure follow-up and follow through is performed in the agreed upon expectation of company’s guidelines
  • Management of time and attendance, onboarding/training to new hires
  • Assisted with the company's team building and employee enrichment programs.
  • Evaluated staff performance and provided feedback to improve customer service delivery.
  • Mentored junior representatives, leading to increased productivity and improved skill sets within the team.
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Completed bi-weekly payroll for 8 employees.

QIC Analyst

CGS, INC
02.2016 - 12.2017
  • Provided frontline customer services/support for government agencies as member of the Medicare Appeals Team
  • Responsible for the collection, documentation, and reporting of sensitive data in the appeal cases and reviews
  • Participated in creating bug reports for system support as well as introduction of new procedures and processes.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Lead Teacher/Asst Executive Director

Fannie Battle Childrens Center
06.2005 - 09.2013
  • Lead teachers and assistants in modules for creative teaching, class management and organization
  • Instrumental in production of physical, mental, and social development exercise and activities for students
  • Assisted Executive Director in achieving high standards in childcare, child safety and classroom management functions; to maintain safe learning environment.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Led team of educators in developing cohesive curricula aligned with state standards, ensuring consistency across grade levels and subject areas.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

Education

Associates Applied Science/Medical Assistant -

Miller Motte College
Nashville, TN
10.2015

Skills

  • Result Driven
  • Team Oriented
  • Leadership
  • Collaborative
  • Schedule Management
  • Training and mentoring
  • Account Updates
  • Team Management
  • Scheduling and Coordinating

Awardslicense

05/2022, TN Board of Pharmacy Lic#700411

Timeline

Customer Care Manager

RJ Young
03.2023 - 03.2024

Customer Service Supervisor

Rx Partners
04.2017 - 03.2023

QIC Analyst

CGS, INC
02.2016 - 12.2017

Lead Teacher/Asst Executive Director

Fannie Battle Childrens Center
06.2005 - 09.2013

Associates Applied Science/Medical Assistant -

Miller Motte College

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Tequila Nixon