Tequila Norris
Indianapolis,IN
Summary
Professional Coach Operator with significant experience in transportation and passenger services. Provides consistent, reliable service and excels in maintaining schedules and ensuring safety. Known for collaboration and achieving results, with strong driving skills and customer-focused approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Professional Coach Operator / Bus Driver
IndyGo
09.2021 - Current
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Managed challenging situations involving unruly passengers calmly and professionally, maintaining a safe environment for all on board.
- Addressed maintenance issues promptly by coordinating with vehicle technicians for timely repairs.
- Conducted thorough pre-trip inspections to identify potential issues and maintain overall vehicle safety.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Calculated and collected fares from passengers.
Customer Service Representative
LCP Transportation
01.2020 - 09.2021
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answering inbound and outbound calls off dialer system
- Improved patient satisfaction by providing timely and efficient medical transportation services.
Collection Specialist
Action Financial Services
11.2018 - 01.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services, and collection strategies.
- Used skip tracing and other techniques to locate debtors.
- Offering Rehabilitaion Program to past due debtors.
- Collected on delinquent accounts to reduce overdue balances.
Debt Collector
Sallie Mae Corporation
04.2010 - 01.2018
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Receiving inbound and outbound calls off dialer
- Offering Rehab and Consolidation.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Maintained consistently high success rate of collecting on overdue accounts.
- Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
Education
High School Diploma -
Arlington High School
Indianapolis, INSkills
- Defensive driving
- Emergency procedures
- Clean driving record
- Customer service
- Problem-solving
- Pre-trip inspections
- Skip tracing techniques
- Goal-oriented mindset
- Call center experience
- Negotiation
- Multitasking Abilities
Certification
- Mentor Certification
- CDL B
Timeline
Professional Coach Operator / Bus Driver
IndyGo
09.2021 - Current
Customer Service Representative
LCP Transportation
01.2020 - 09.2021
Collection Specialist
Action Financial Services
11.2018 - 01.2020
Debt Collector
Sallie Mae Corporation
04.2010 - 01.2018
High School Diploma -
Arlington High School
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