Marilyn Powell
Customer Service
Auburn,IL
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus. Skilled Housekeeping Supervisor adept at managing services with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Assistant Housekeeping Supervisor
Country Inn & Suites By Radisson
Springfield, Illinois
02.2022 - Current
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed laundry sorting, washing, drying and ironing.
- Worked with front desk to respond promptly to all guest requests.
- Kept building entryway glass clean and polished for professional presentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Maintained controls over expenses and inventory for optimal budget tracking.
Housekeeper
Country Inn & Suites By Radisson
Springfield, Illinois
07.2021 - 02.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
Home Health Care Provider
Help At Home Senior Care
Springfield, Illinois
10.2017 - 07.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Followed nutritional plans to prepare optimal meals.
Contractor
Vonachen Services
Springfield, Illinois
07.2019 - 04.2020
- Hired and oversaw subcontractors to meet project needs.
- Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
- Kept site work safe and in line with budget, schedule and applicable building codes.
Dietary Aide Leader
Springfield Supportive Living
Springfield, Illinois
05.2015 - 10.2017
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Arranged tray and or table settings with proper tableware, condiments and tray card.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Distributed food during busy peak periods to drive customer satisfaction.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
Janitorial Supervisor
Macys Department Store
Springfield, Illinois
08.2014 - 07.2016
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Conducted or assisted with screening and hiring of job applicants, training employees and administering performance reviews to maintain adequate and qualified workforce.
- Prepared and presented reports of hours worked, staff assignments and tasks and duties performed to properly allocate department expenses and maintain budget.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Janitorial Services Supervisor
Sears Department Store
Springfield, Illinois
10.2013 - 08.2014
- Complied with safety and environmental health laws and regulations.
- Maintained cleaning supplies inventory, and replenished depleted items .
- Applied effective commercial building maintenance principles and practices.
- Trained new employees to perform Cleaning functions.
- Monitored subordinates' performance and quickly addressed emerging issues.
- Followed labor laws and company regulations regarding employees' attendance and disciplinary actions.
- Inspected ongoing projects for compliance with preset procedures.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
Education
High School Diploma -
J & M Institute
Springfield,ILSkills
- Stock Inventory Management
- Conflict Resolution
- Clear Communication
- Stock Planning
- Complaints Handling
- Standards Compliance
- Decision Making
- Corrective Action Implementation
- Employee Work Scheduling
- Problem Solving
- Furniture Cleaning
- Report Preparation
- Surface and Floor Cleaning
- Facilities Inspection
- Infection Control
- Work Inspection
- Policy Enforcement
- Personnel Problem Management
Timeline
Assistant Housekeeping Supervisor
Country Inn & Suites By Radisson
02.2022 - Current
Housekeeper
Country Inn & Suites By Radisson
07.2021 - 02.2022
Contractor
Vonachen Services
07.2019 - 04.2020
Home Health Care Provider
Help At Home Senior Care
10.2017 - 07.2020
Dietary Aide Leader
Springfield Supportive Living
05.2015 - 10.2017
Janitorial Supervisor
Macys Department Store
08.2014 - 07.2016
Janitorial Services Supervisor
Sears Department Store
10.2013 - 08.2014
High School Diploma -
J & M Institute