Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tequila Warren

Indianapolis,IN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

JD Finishline
08.2022 - Current
    • Handled customer inquiries and suggestions courteously and professionally.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Answered constant flow of customer calls with minimal wait times.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Updated account information to maintain customer records.
    • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
    • Participated in team meetings and training sessions to stay informed about product updates and changes.
    • Utilized customer service software to manage interactions and track customer satisfaction.

HHA

Comfort Keepers Home Care
12.2018 - 07.2022
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.

Office Assistant

Mary Little Lamb Daycare
03.2009 - 05.2016
    • Completed clerical tasks such as filing, copying, and distributing mail.
    • Interacted with customers by phone, email, or in-person to provide information.
    • Maintained and updated office records, both digital and physical.
    • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
    • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
    • Prepared and edited documents to produce precise, accurate and professional communication.
    • Managed daily data entry and kept clerical information accurate and up-to-date.
    • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
    • Monitored security to help maintain equipment, data and information safety.
    • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
    • Input data into spreadsheets and databases.
    • Reviewed files, records and other documents to obtain information to respond to requests.

Education

High School Diploma -

Michigan Board of EDU
Online
05.2005

Skills

  • Product Knowledge
  • Paperwork Processing
  • Information Security
  • Scheduling
  • Data Collection
  • Account Updating
  • Call Management
  • Data Entry
  • Customer Relations
  • Microsoft PowerPoint
  • Multi-Line Phone Talent
  • Document Control
  • Active Listening
  • Customer Service
  • Medical Terminology Knowledge
  • Customer Relationship Management (CRM)

Timeline

Customer Service Representative

JD Finishline
08.2022 - Current

HHA

Comfort Keepers Home Care
12.2018 - 07.2022

Office Assistant

Mary Little Lamb Daycare
03.2009 - 05.2016

High School Diploma -

Michigan Board of EDU

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Tequila Warren