Tequilla Beckham
Grovetown,GA
Summary
Results oriented and driven individual with experience in sales, customer service, problem-solving, conflict resolution, team building, insurance claims, sales, and financial sectors. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Franchise Owner
08.2019 - Current
- Overseeing a territory which consists of 2 types of customers: Franchisees and end of service Clients
- Monthly and Quarterly inspections of accounts in territory - Accompany Franchise Owners on site visits to resolve issues and foster and build relationships
- Identifies Franchise owners for new and existing business through proper vetting process
- Initiates new account startups and aids in the process
- Identifies opportunity to assist customer needs with consumable supplies
- Involved in Initial Franchise training
- Responsible for Account Retention- assisting Franchise Owners in retaining their business
- Responsible for all paperwork and data entry for territory - Manage the staffing process, including recruiting, interviewing, hiring, and onboarding
- Ensure job descriptions are up to date and compliant with all local, state, and federal regulations
- Develop training materials and performance management programs to help ensure employees understand their job responsibilities
- Create a compensation strategy for all employees based on market research and pay surveys; keep the strategy up to date
- Investigate employee issues and conflicts and bring them to resolution
- Ensure the organization’s compliance with local, state, and federal regulations
- Use performance management tools to provide guidance and feedback to the team
- Ensure all company HR policies are applied consistently
- Maintain HR systems and processes
- Conduct performance and salary reviews
- Analyze trends in compensation and benefits.
Claims
Progressive Insurance Company
05.2017 - Current
- Generalist Intermediate - Gathers information on the status and treatment needs of actually or potentially injured person(s), most commonly for soft tissue injuries and mild-to-serious sprain/strain, and minor scarring, fractures or concussions
- Evaluates and settles unrepresented bodily injury claims
- Pursues early settlement opportunities with injured person via phone or in-person
- Interviews, collects and documents information from customers, agents, witnesses, police reports, doctors records etc
- Interprets policies and analyzes information gathered to determine courses of action
- Ensures that all damage is consistent with the report of the accident
- Negotiates with customers and claimant carriers when claims cannot be settled in full.
Deployment
Progressive Insurance Company
04.2020 - 08.2020
Payroll Processor
Progressive Insurance Company
05.2015 - 04.2017
- The federal Pandemic Unemployment Assistance (or "PUA") program provides benefits for many individuals ineligible for state unemployment benefits, including self-employed workers, 1099 tax filers and part-time workers
- Handled and investigated unemployment claims
- Reviewed submitted documentation that was provided by employees and their employers
- Determined the unemployment eligibility of employees
- Claims Commercial Lines - Decided coverage and liability issues - Estimated the cost of treatment and/or compensation for injured parties
- Identified questionable aspects of claims and refers such claims for an independent medical examination or accident investigation - Evaluated personal injury claims and contractual exposures as locally defined
- Interviewed or consulted with claimants, witnesses, insureds, injured parties, agents/brokers, attorneys, police, or other individuals with information about the accident - Interviewed or corresponds with agents and claimants to confirm coverage - Obtained medical and wage authorizations to obtain medical records and bills to evaluate personal injury claims - Negotiated with claimants or their attorneys to settle claims and issues payment.
Claims Manage Repair Representative
Progressive Insurance Company
05.2014 - 05.2015
- Accurately and timely inspected vehicle and wrote estimate, documented claim related information appropriately, and made decisions consistent with claims standards and local laws
- Proactively provided customers with information about the repair process and updates regarding the repair of their vehicle
- Developed and maintained relationships with shop owners, managers and technicians
- Completed estimate timely, updates PD Suite appropriately and meets productivity goals
- Identified related and unrelated damage (prior damage)
- Made total loss determination and establishes total loss evaluations
- Reviewed and assessed validity of all supplement requests.
Claims Generalist Associate
Progressive Insurance Company
05.2012 - 05.2014
- Investigated and analyzed claims
- Managed open claims, customer relationships, and attempted to affect settlement with claimants, while providing a high standard of customer service in a fast-paced environment
- Built and fostered customer relationships by providing ongoing support and serving as primary point-of-contact for assigned claims to increase loyalty and retention
- Correspond with agents, law enforcement, witnesses, insurers, and claimants to compile and analyze information related to loss or damages while adhering to all compliance standards and regulations
- Calculated, executed, determined appropriate payment of claims, and resolved claims without payment.
Education
Master of Science, M.S - Management
SOUTHERN WESLEYAN UNIVERISTY
05.2014
Bachelor of Business Management - undefined
CHARLESTON SOUTHERN UNIVERSITY
05.2012
Skills
- Incident Response
- Innovative and Visionary
- Consulting
- Environmental Impact Management
Affiliations
Graduate Chapter of Alpha Alpha Epsilon Omega 12/2019
Alpha Kappa Alpha Sorority, Incorporated
Timeline
Deployment
Progressive Insurance Company
04.2020 - 08.2020
Franchise Owner
08.2019 - Current
Claims
Progressive Insurance Company
05.2017 - Current
Payroll Processor
Progressive Insurance Company
05.2015 - 04.2017
Claims Manage Repair Representative
Progressive Insurance Company
05.2014 - 05.2015
Claims Generalist Associate
Progressive Insurance Company
05.2012 - 05.2014
Master of Science, M.S - Management
SOUTHERN WESLEYAN UNIVERISTY
Bachelor of Business Management - undefined
CHARLESTON SOUTHERN UNIVERSITY
Similar Profiles
KOMAL MOREKOMAL MORE
Professional Development | May 2025 – Present at NAProfessional Development | May 2025 – Present at NA
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
Steven MowattSteven Mowatt
Feast Volunteer at NAFeast Volunteer at NA
Tenzin Lhaki DorjiTenzin Lhaki Dorji
English Tutor at NAEnglish Tutor at NA
Benjamin DavisBenjamin Davis
Beverage Sales Representative at A.B Beverage Co IncBeverage Sales Representative at A.B Beverage Co Inc