Tequilla Trigg

• Provided management oversight and operational control of assigned programs.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
• Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs
• Reduced workflow inconsistencies by recruiting and hiring capable staff members
• Communicated best practices among on-site and external personnel to align efforts and goals
• Supervised site investigations, reported issues and escalated those that required further assistance

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• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows

• Handled calls promptly and with courteous professionalism.
• Completed call documentation while speaking with customers.
• Processed orders, service requests and applied information to customers.
• Maintained working knowledge of products, accounts, representatives, tools and systems.
• Developed technical and mechanical proficiency to assist customers and field staff with service issues.
• Answered in-depth questions about company offerings, service policies and benefits of each plan.