Tequilla Wrighter
Glenn Heights ,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Certified Medical Assistant
Humana
04.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtain Prior Authorization
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Customer Service Key Holder
Dollar General Store
10.2023 - Current
- Collaborated with team members to consistently meet or exceed monthly sales targets.
- Implemented visual merchandising techniques to maximize product exposure and enhance overall store appeal.
- Managed cash transactions accurately, ensuring optimal security measures were maintained at all times.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly.
- Strengthened customer loyalty with attentive service and knowledgeable product recommendations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Certified Medical Assistant
Carlos and Parnell Group
02.2023 - 04.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Applied Science -
El Centro College
Dallas, TX08-2005
Skills
- HIPAA Compliance
- Medical Terminology
- Customer Service
- Patient Scheduling
- Insurance confirmation
- Multi-line phone talent
- Data Entry
- Patient Relations
- Adaptable
Timeline
Certified Medical Assistant
Humana
04.2024 - Current
Customer Service Key Holder
Dollar General Store
10.2023 - Current
Certified Medical Assistant
Carlos and Parnell Group
02.2023 - 04.2024
Associate of Applied Science -
El Centro College
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