Tequisha Licorish
Midlothian,VA
Summary
Highly driven and self-motivated Benefit Program Specialist with expertise in the benefit programs field, specializing in Medicaid and eager to advance in the benefits industry.
Overview
10
10
years of professional experience
Work History
Benefits Program Specialist
Dept. of Social Services
05.2021 - Current
- Fluent in the Medicaid programs Families and Children, and Aged, Blind, and Disabled (ABD).
- Knowledgeable in the Medicaid Savings program in conjunction with Medicare to assist with Part A and B premiums for ABD clients.
- Determine eligibility by processing Medicaid intake, change, and renewal applications.
- Adept in operating multiple computer applications and systems, including Microsoft Office (Excel, PowerPoint, Word, Outlook) VaCMS, SPIDER, MES-MMIS, SAVE, VEC, Avaya.
- Process requests from community partners and other DSS localities such as address changes, case transfers, adding new household members (including newborns), date of birth, name, social corrections for case accuracy purposes.
- Maintain current knowledge of local, state, and federal regulations and fulfill mandatory training requirements, while also enrolling in elective trainings to broaden my understanding of social services (ex: first aid training, SIGNUP NOW trainings, Leadership training).
- Possess the interpersonal skills necessary to serve a culturally diverse community in person, over the phone and via email, while providing exceptional customer service
- Perform well both individually and in a collaborative environment, with little to no supervision.
- Communicate effectively, sensitively, and efficiently, both verbally and in writing.
- Able to manage high-volume workloads within specified deadlines.
- Respond to client inquiries by clarifying the qualifying requirements, benefits, and procedures
- Conduct interviews as needed to obtain the most accurate information for determining benefits
- Provide supplementary resources and services to clients who are ineligible for benefits or need additional support during times of need.
- Excellent planning and organizational skills
- Strong foundational math skills
- Adaptable to changes.
Contact Rep
Internal Revenue Service
11.2018 - 11.2019
- Assist taxpayers with tax inquiries dealing with refunds and balance dues
- Set up payment plans for balance due accounts
- Assist with refund holds
- Assist with notices by explaining their meaning and/or what may be needed of the taxpayer for return processing purposes
- Provided basic tax information to help taxpayers gain an understanding of how to file by paper or electronically, the deadline to file, and direct them to IRS.gov website for self-help options
- Slightly assisted with fraud cases by providing information to report non-tax related fraud and for tax-related cases, go through the steps on tax accounts to flag it for security.
Account Consultant
Virginia Credit Union
02.2016 - 03.2018
- Provided exceptional customer service to members by assisting with their financial needs, which include checking account balances, ordering checks and debit/credit cards, setting up new checking, saving, and certificate of deposit accounts
- Assist members with loan payments and/or payoffs, credit card balance transfers, filing disputes and claims; researching title releases and assist with online banking needs
- Recommend products and services based on our members needs to better assist them in reaching their financial goals
- Route callers to the correct department based upon their needs.
Customer Service Representative
T-Mobile USA
06.2014 - 06.2015
- Provided current and potential customers with T-Mobile product information regarding mobile services
- Built customer rapport by providing them courteous customer service and effectively assisting them with upgrading phones and plan packages, providing detailed bill explanations, phone exchanges or filing missing device forms and payments in a timely manner
- Routed customer calls to partner departments to efficiently resolve customer issues
- Handled up to 80 calls a day, while exceeding metric goals and staying within T-mobiles guidelines and policies.
Education
B. S., Sociology -
Virginia Commonwealth University
Richmond, VA 05.2017
B. A., Fashion Merchandising -
Virginia Commonwealth University
Richmond,VA 05.2017
Skills
- Microsoft Office: Word, Excel, PowerPoint, Outlook
- System proficiency: VaCMS, Spider, MES-MMIS, SAVE, VEC, Avaya
- Verbal and written communication
- Case processing and documentation
- Maintain high volume caseloads and reports
- Benefits Explanation
Timeline
Benefits Program Specialist
Dept. of Social Services
05.2021 - Current
Contact Rep
Internal Revenue Service
11.2018 - 11.2019
Account Consultant
Virginia Credit Union
02.2016 - 03.2018
Customer Service Representative
T-Mobile USA
06.2014 - 06.2015
B. S., Sociology -
Virginia Commonwealth University
B. A., Fashion Merchandising -
Virginia Commonwealth University
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