Te'Qullia Spencer
Plymouth,MN
Summary
Dynamic Lead Housing Coordinator with a proven track record at Loyal Home Health Care, excelling in affordable housing and case management. Skilled in negotiating with landlords and enhancing tenant relations, I secured over 20 apartments for vulnerable clients. My approach combines strong property management expertise with compassionate, client-focused service, driving significant improvements in housing stability and client satisfaction. Personable Lead Housing Coordinator committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in Hennepin County,Dakota County, Anoka County and Ramsey County. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping and problem-solving capabilities.
Overview
8
8
years of professional experience
Work History
Lead Housing Coordinator
Loyal Home Health Care
10.2023 - Current
- Maintained database of housing resources, landlords and management companies.
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
- Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 20 apartments by providing direct, hands-on support services.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Assisted clients experiencing homelessness or housing instability by guiding them through available programs that best met their needs based on individual circumstances.
Behavior Technician
Bridges MN
06.2018 - 02.2023
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Direct Support Professional
Pinnacle Services Inc
06.2019 - 12.2021
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Monitored progress and documented patient health status changes to keep care team updated.
Lead Specialist
Target Headquarters
08.2016 - 07.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly.
Education
High School Diploma -
Osseo High School
317 2nd Ave NW, Osseo, MN 55369 Skills
- Affordable Housing Knowledge
- Affordable housing
- Property Inspections
- Tenant rights
- Rent collection
- Property Management
- Case Management
- Referrals and networking
- Social Services
- Temporary housing
Accomplishments
Completed 50 hours as a volunteer specialist at Hope Behavior Health.
Volunteer Work
- Assisted with a case load of 5 clients as a volunteer work included but limited to Advocating for clients and ensuring access to resources. Educating clients about mental health issues, Supporting clients in developing coping skills and strategies. Assisting with Assessing and diagnosing clients experiencing psychological distress. As well assisting with developing individualized treatment plans.
Timeline
Lead Housing Coordinator
Loyal Home Health Care
10.2023 - Current
Direct Support Professional
Pinnacle Services Inc
06.2019 - 12.2021
Behavior Technician
Bridges MN
06.2018 - 02.2023
Lead Specialist
Target Headquarters
08.2016 - 07.2021
High School Diploma -
Osseo High School
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