Tequoia Dent
Columbus,GA
Summary
- To always achieve your company's goal while seeking career advancement and more opportunities to improve; a hard worker, driven to succeed at any task and/or in any position that is given.
- Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
- Skilled with experience in inventory control and data management. Strengths include accuracy in record keeping, problem-solving skills, and ability to coordinate with cross-functional teams for stock verification. Previously contributed to reducing discrepancies in inventory counts and improving warehouse efficiency. Possess strong familiarity with warehouse operations and material handling equipment.
- Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits.
Overview
5
5
years of professional experience
Work History
Laundry Attendant
Great Wolf Lodge
04.2024 - 07.2024
- Operated washing machines, dryers, extractors, and other laundry equipment.
- Monitored washing machine cycles to ensure proper treatment of fabrics.
- Provided excellent customer service at all times.
- Kept work area neat, clean and organized at all times.
- Assisted customers with their inquiries regarding laundry services.
- Disinfected equipment and supplies, using germicides and steam-operated sterilizers.
- Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
- Transported laundry in carts and sorted dirty items by load type.
Delivery Driver
Independant Contract
11.2022 - Current
- Maintained accurate records of delivered items as well as customer feedback and ratings.
- Utilized GPS navigation tools for efficient route planning between multiple deliveries.
- Maintained an organized, clean and safe vehicle at all times.
- Ensured proper handling of food items throughout the entire delivery process.
- Provided friendly customer service while interacting with customers during deliveries.
- Performed pre-trip vehicle inspections on a daily basis including checking fluids, tire pressure, brakes, lights.
- Took initiative in resolving customer complaints in a professional manner.
- Inspected food quality prior to leaving restaurants for deliveries and ensured that it was up to standards.
Production Line Worker
Glovis
01.2024 - 03.2024
- Stored, labeled and organized all necessary tools and supplies needed for production line operations.
- Collaborated with team members to meet daily production goals.
- Followed all safety procedures while working with motor vehicles.
- Ensured that vehicles were parked in a safe manner.
- Directed vehicles to appropriate parking spaces.
- Reported any incidents or accidents to management personnel.
CASHIER
WING MASTER
06.2022 - Current
- Actively employ positive customer service practices while taking orders via front counter and drive-through
- Train new employees
- Responsible for operation of cash drawer
- Efficiently prepare customer orders
- Worked in a high pace work environment while utilizing multi-tasking skills
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Counted cash in register drawer to balance register at beginning and end of shift
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
CUSTOMER SERVICE REPRESENTATIVE
SITEL
06.2021 - 07.2022
- VOICE/EMAIL/CHAT WORK AT HOME
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Educated customers about billing, payment processing and support policies and procedures.
Cycle Counter
Path Tech
09.2021 - 04.2022
- Prepared detailed reports summarizing results from completed cycle counts.
- Maintained accurate and updated records of all cycle count activities.
- Ensured proper storage of all products according to company standards.
- Assisted with training new employees in cycle count procedures and policies.
- Utilized barcode scanners and RFID technology while conducting cycle counts in the warehouse facility.
- Generated various reports on finished goods, raw materials, and packaging materials as needed.
CASHIER
FIREHOUSE SUBS
01.2020 - 12.2021
- Actively employ positive customer service practices while taking orders via front counter and drive-through
- Train new employees
- Responsible for operation of cash drawer
- Efficiently prepare customer orders
- Ensured the work area is clean, tidy and stocked before and after my shift
- Worked in a high pace work environment while utilizing multi-tasking skills
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Counted cash in register drawer to balance register at beginning and end of shift
- Helped customers complete purchases, locate items and join
Education
HIGH SCHOOL DIPLOMA -
SHAW HIGH SCHOOL
05.2021
Cosmetology - Master Aesthetician
Columbus Technical College
Columbus, GASkills
- Microsoft Office
- Problem-Solving and Critical Thinking
- Team Leadership
- Store Opening and Closing
- Typing 60 WPM
- Positive Attitude
- Adaptability and Dependability
- Administrative Support
- Coordination
- Sales closing
- Reading Comprehension
- Coaching and Mentoring
- Vehicle Maintenance
- Accuracy and Precision
- Order Picking
- Attention to Detail
- Customer Service-Oriented
- Data Entry
References
References available upon request.
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Laundry Attendant
Great Wolf Lodge
04.2024 - 07.2024
Production Line Worker
Glovis
01.2024 - 03.2024
Delivery Driver
Independant Contract
11.2022 - Current
CASHIER
WING MASTER
06.2022 - Current
Cycle Counter
Path Tech
09.2021 - 04.2022
CUSTOMER SERVICE REPRESENTATIVE
SITEL
06.2021 - 07.2022
CASHIER
FIREHOUSE SUBS
01.2020 - 12.2021
HIGH SCHOOL DIPLOMA -
SHAW HIGH SCHOOL
Cosmetology - Master Aesthetician
Columbus Technical College
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