Summary
Overview
Work History
Education
Skills
Timeline
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Tequoia Dent-Smith

Tallahassee

Summary

Proven in enhancing customer satisfaction and loyalty at Hobby Lobby, adept at multitasking and organization, I excel in high-pressure environments. My strong cash management and empathetic customer service skills have consistently exceeded expectations, showcasing reliability and a commitment to excellence.

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Hobby Lobby
09.2024 - 01.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Crew Member

Chick-fil-A
03.2023 - 03.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Retail Sales Associate

Garage
11.2020 - 01.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.

Education

High School Diploma -

Palm Beach Gardens High School
4245 Holly Dr, Palm Beach Gardens, FL 33410
05-2024

Palm Beach State College
Lake Worth, FL

Associate of Arts - Dental Hygiene

Tallahassee Community College
Tallahassee, FL
05-2026

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Guest services
  • Cash management
  • Account management
  • Time management
  • Adaptability and flexibility
  • Multitasking and organization
  • Attention to detail

Timeline

Customer Service Cashier

Hobby Lobby
09.2024 - 01.2025

Crew Member

Chick-fil-A
03.2023 - 03.2024

Retail Sales Associate

Garage
11.2020 - 01.2022

High School Diploma -

Palm Beach Gardens High School

Palm Beach State College

Associate of Arts - Dental Hygiene

Tallahassee Community College

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Tequoia Dent-Smith