Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tequonda Chappell

Tampa

Summary

Dedicated training professional with a strong background in onboarding and developing staff in healthcare settings. Expertise in compliance adherence and effective communication ensures high standards of service and safety. Detail-oriented technician with expertise in blood collection, plasma processing, and infection control. Proven ability to maintain compliance, manage inventory, and train new staff, ensuring a safe and efficient donation environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Donor Center Technician II

Octapharma Plasma Center
TAMPA
05.2025 - Current
  • Collected and processed blood donations from donors at the plasma center.
  • Prepared equipment and workstations for safe plasma collection procedures.
  • Monitored donor reactions during donation to ensure safety and comfort.
  • Assisted with donor registration and provided information on the donation process.
  • Maintained cleanliness and organization of the collection area and equipment.
  • Followed all safety protocols to assure a secure donation environment.
  • Documented donor information accurately in the electronic system for tracking purposes.
  • Collaborated with team members to improve operational efficiency at the center.
  • Maintained a clean work environment by adhering to infection control policies and procedures.
  • Demonstrated knowledge of standard operating procedures related to collection processes.
  • Conducted donor interviews prior to collections, ensuring all paperwork was completed accurately and completely.
  • Verified donor eligibility according to established criteria.
  • Prepared documents related to donations including labels, forms, and reports.
  • Performed data entry of donor information into the company's database.
  • Ensured compliance with applicable regulations and guidelines governing blood banking procedures.
  • Set up donation equipment to ensure proper operation during blood drives.
  • Provided support to nurses, phlebotomists, and other medical personnel in the collection process.
  • Managed inventory of supplies necessary for successful completion of collections.
  • Processed samples collected from donors for further testing or analysis as needed.
  • Attended staff meetings regularly in order to stay informed about new policies or procedures.
  • Trained new employees on proper techniques for collecting, handling, labeling, storing, shipping, and disposing of biological specimens safely and effectively.
  • Cleaned and calibrated laboratory equipment.
  • Supervised or instructed new technicians on laboratory protocols.

Designated Trainer

Octapharma Plasma Center
Tampa
12.2024 - Current
  • Delivered training sessions on company policies and procedures to new employees.
  • Developed training materials and resources tailored to various job roles.
  • Facilitated hands-on workshops to enhance employee skills and knowledge retention.
  • Evaluated employee performance through assessments and feedback sessions.
  • Collaborated with management to identify training needs across departments.
  • Maintained accurate records of training activities and participant progress.
  • Assisted in onboarding new hires by providing orientation sessions and guidance.
  • Improved training programs based on participant feedback and industry best practices.
  • Developed and implemented training programs to improve employee performance.
  • Ensured compliance with applicable laws and regulations related to workplace safety and health.
  • Maintained records of employee attendance at all training sessions.
  • Monitored progress of employees to ensure that job requirements were met in accordance with company policies and procedures.
  • Created lesson plans, presentations, handouts, and other materials to support training objectives.
  • Identified areas where additional or refresher training was needed based on feedback from supervisors and managers.
  • Developed assessments to evaluate the effectiveness of each training session.
  • Assisted with on-the-job training by observing employees while they perform their duties.
  • Managed training center functions, including development, and implementation of curriculum.
  • Explained goals and expectations required of trainees.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.

Donor Center Technician

Octapharma Plasma Center
Tampa
11.2024 - Current
  • Collected and processed plasma donations from patients efficiently.
  • Ensured donor safety by following health protocols and procedures.
  • Operated and maintained plasma collection equipment accurately.
  • Educated donors about the donation process and answered questions.
  • Assisted with donor registration and verification tasks effectively.
  • Collaborated with team members to maintain a clean environment.
  • Documented donation information in the electronic health record system accurately.
  • Maintained a clean work environment by adhering to infection control policies and procedures.
  • Prepared documents related to donations including labels, forms, and reports.
  • Attended staff meetings regularly in order to stay informed about new policies or procedures.
  • Responded promptly and professionally to inquiries from donors regarding their experience at the center.
  • Verified donor eligibility according to established criteria.
  • Managed inventory of supplies necessary for successful completion of collections.
  • Set up and prepares all equipment and disposal supplies for venipunctures and plasmapheresis procedures per standard operating procedures.
  • Disconnects donor after plasmapheresis process is completed per standard operating procedures.

MEDICAL SCREENER

Octapharma Plasma Center
Tampa
07.2023 - Current
  • Screened patients for eligibility and compliance with health protocols.
  • Collected and documented patient information accurately during screenings.
  • Maintained cleanliness and organization of screening areas and equipment.
  • Communicated effectively with patients to explain screening processes clearly.
  • Monitored inventory of screening supplies and reported shortages promptly.
  • Collaborated with team members to ensure smooth workflow during screenings.
  • Adhered to safety guidelines and protocols throughout the screening process.
  • Followed safety protocols at all times while performing medical screenings.
  • Performed finger sticks and used equipment to test blood for iron and protein levels.
  • Collected information on patient current height, weight and BP.
  • Documented patient visits in an accurate and timely manner according to established procedures.
  • Ensured that all diagnostic equipment was functioning properly before use with patients.
  • Established new donor files and added detailed information.
  • Assisted in collecting patient data, including vital signs and personal information.
  • Performed medical screening on patients to ensure they meet the requirements of the clinic.
  • Responded quickly and appropriately in emergency situations using established protocols.
  • Participated in continuing education classes related to medical screening processes or procedures.
  • Provided education and counseling to patients regarding their health care needs and concerns.
  • Greeted, guided and offered assistance to patients and visitors.
  • Built strong and trusting rapport with clients and loved ones.
  • Read worker logs, product processing sheets or specification sheets to verify adherence to specifications.
  • Trained personnel on proper use of equipment related to product processing activities.
  • Assisting with research projects related to new methods of product processing.
  • Updating documentation related to product processing procedures.
  • Troubleshooting issues related to product processing equipment.
  • Designed and implemented inventory management approaches observed in warehouses to facilitate product processing and meet client delivery deadlines and expectations.
  • Operating machinery such as conveyors, presses, cutters, and other pieces of equipment used in product processing operations.
  • Monitored production processes to ensure product quality was maintained.
  • Managed customer accounts by providing timely responses to inquiries regarding products and services offered by the company.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Notary Signing Agent/Notary Public

TNC NOTARY LLC
Tampa
02.2020 - Current
  • Facilitated accurate notarization of legal documents for diverse clients.
  • Reviewed and verified identification documents for compliance with state regulations.
  • Coordinated signing appointments to ensure timely completion of transactions.
  • Maintained detailed records of all notarized documents and client interactions.
  • Communicated effectively with clients to explain notary services and procedures.
  • Executed loan documents in accordance with lender specifications and guidelines.
  • Ensured confidentiality and security of sensitive client information during transactions.
  • Ensured that all necessary forms were signed in the presence of a Notary Public.
  • Adhered to applicable state laws governing notaries public.
  • Utilized electronic signature software applications for remote online signings.
  • Delivered completed loan packages within specified deadlines set by employers or lenders.
  • Assisted clients with properly completing paperwork prior to notarization.
  • Followed up with customers post-signing process if additional information was needed from them.
  • Organized files in an efficient manner using computer filing systems.
  • Attended continuing education classes related to Notary Signing Agent duties.
  • Verified client identity through government-issued identification cards.
  • Traveled to various locations throughout the state as needed for mobile signings.
  • Researched public records when requested by employers or lenders.
  • Provided explanations of legal documentation to clients prior to notarization.
  • Educated customers on the importance of proper signing procedures and protocol.
  • Conducted detailed quality control checks on every document before returning them back to employers or lenders.
  • Scanned and emailed documents promptly after completion of signings.
  • Responded quickly and professionally to customer inquiries via phone or email.
  • Maintained accurate records of all notarial acts performed including date, time, location, type of document and parties involved.
  • Performed notarizations for loan documents, affidavits, and other legal documents.
  • Administered oaths and affirmations on legal documents to affirm clients' honor and accountability.
  • Affixed stamp or seal on documents as proof of witnessing event or deal.
  • Contracted with various agencies to complete personal loan packages.
  • Achieved timeline and quality targets when organizing large volume of records.
  • Checked for signs of coercion in either party or fraud and refused to notarize suspect transaction.
  • Contacted customers regarding missing or incomplete information on legal documents.
  • Created and signed depositions and affidavits used in courts of law.
  • Prepared registered and certified mail for dispatch.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Maintained front desk to provide positive first impression.
  • Coordinated support to facilitate general office operations.

Medical Assistant Intern

Florida Cardiovascular institute
Tampa
01.2010 - 03.2025
  • Assisted healthcare professionals in patient examinations and procedures.
  • Managed patient records using electronic health record systems.
  • Scheduled patient appointments and coordinated follow-up visits.
  • Collaborated with medical staff to streamline workflow processes.
  • Provided compassionate support to patients during their visits.
  • Educated patients on pre- and post-procedure care instructions.
  • Supported the clinical team in delivering quality patient care through efficient workflow processes.
  • Administered injections or medications as prescribed by a physician or nurse practitioner.
  • Protected confidentiality of patient care information and treatments to prevent data breaches.
  • Compiled data for reports related to patient visits, treatments, medications, test results.
  • Prepared examination rooms and ensured cleanliness and organization.
  • Collected vital signs and documented patient information accurately.
  • Provided administrative support to the medical staff, such as filing paperwork, answering phones and greeting visitors.
  • Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
  • Performed patient intake duties, including taking vital signs and medical histories.
  • Prepared examination rooms with necessary instruments and supplies.
  • Ensured HIPAA compliance by maintaining confidentiality of patient information.
  • Assisted physicians with examinations and procedures.
  • Escorted patients to examination rooms and prepared for physician exams.
  • Charted all patient services in records with high accuracy.
  • Performed routine dip stick, vision and hearing tests.

YOUTH CARE WORKER II AND SUPERIVISOR

TRUE CARE BEHAVIOR
Tampa
09.2018 - 02.2020
  • Provided direct care and support to youth in residential settings.
  • Facilitated group activities to promote social skills and teamwork.
  • Monitored individual behavior and reported changes to the care team.
  • Implemented behavior intervention plans tailored to each youth's needs.
  • Collaborated with therapists and educators to create comprehensive care strategies.
  • Maintained a safe and supportive environment for all residents.
  • Engaged in crisis intervention to de-escalate challenging situations effectively.
  • Documented daily progress notes on each youth's behavior and interactions.
  • Maintained cleanliness of youth facilities and rooms.
  • Encouraged completion of daily chores and personal hygiene practices.
  • Maintained accurate records of daily activities, progress notes, and incident reports.
  • Monitored activities and maintained safe living and learning environment for youth to thrive.
  • Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
  • Created a safe environment by enforcing rules while using therapeutic approaches when necessary.
  • Documented child progress, reporting extreme changes in behavior.
  • Facilitated group activities that promote socialization skills among youth in care.
  • Utilized vehicles to transport youth to and from school, appointments and outings.
  • Reported incidents that negatively affected child safety.
  • Assisted in developing and implementing behavior management strategies with youth in care.
  • Monitored the physical environment to ensure safety of clients and staff.
  • Developed and implemented individualized plans to meet the needs of youth in care.
  • Supported and encouraged academic performance to help youth achieve educational goals.
  • Provided crisis intervention services, including de-escalation techniques to ensure safety for all involved.
  • Observed and participated in mediation and planning conferences with youth and families to foster program success.
  • Participated in meetings with other staff members to discuss client progress, treatment plans, and goals.
  • Trained new employees on policies and procedures related to providing quality services.
  • Conducted assessments of clients' needs upon intake into program.
  • Supervised visits between parents and guardians and children placed in care.
  • Assisted individuals with daily living skills such as hygiene, budgeting, grocery shopping .
  • Collaborated with families, schools, mental health providers, probation officers and other stakeholders regarding youth's progress and wellbeing.

Direct Care Worker

HUMAN DEVELOPMENT CENTER
Tampa
08.2017 - 09.2018
  • Assisted clients with daily living activities and personal care needs.
  • Developed and maintained positive relationships with clients and families.
  • Implemented individualized care plans in accordance with client preferences.
  • Trained new staff on care procedures and organizational policies.
  • Coordinated recreational activities to enhance client engagement and well-being.
  • Documented client progress and maintained accurate records for compliance.
  • Collaborated with interdisciplinary teams to improve client outcomes and services.
  • Provided personal care to clients, such as bathing, grooming and toileting.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Cultivated relationships with residents to support happiness and emotional well-being.
  • Respected cultural diversity when interacting with individuals from different backgrounds.
  • Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Laundered clothing and bedding to prevent infection.
  • Followed care plan and directions to administer medications.
  • Responded promptly to emergency situations using sound judgment techniques.

Package Handler

FedEx
Tampa
03.2017 - 08.2017
  • Loaded and unloaded packages from delivery vehicles efficiently.
  • Sorted packages according to destination and priority.
  • Operated material handling equipment safely and effectively.
  • Maintained cleanliness and organization of work area consistently.
  • Collaborated with team members to ensure timely package processing.
  • Followed safety protocols to minimize workplace hazards diligently.
  • Monitored package quality for damage or defects during handling.
  • Assisted in loading delivery trucks with prepared packages.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Stacked boxes onto pallets in an efficient manner.
  • Inspected packages for damages or defects and recorded any issues found.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Labeled parcels accurately according to company guidelines.
  • Loaded completed orders on pallets according to delivery numbers.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.

MAIL ROOM ASSISTANT

Direct General Insurance
Tampa
02.2014 - 03.2017
  • Sorted and distributed incoming mail and packages to various departments.
  • Managed daily inventory of office supplies and replenished as needed.
  • Operated mail processing equipment for efficient handling of correspondence.
  • Maintained cleanliness and organization of the mailroom environment.
  • Assisted staff with shipping and receiving packages for internal projects.
  • Coordinated with vendors for timely delivery of supplies and materials.
  • Provided support during company events by preparing mailing lists and invitations.
  • Collaborated with team members to streamline mail handling processes effectively.
  • Troubleshot any issues that arose during the course of daily operations.
  • Verified accuracy of shipping information before delivering items.
  • Compiled data from various sources into comprehensive reports for management review.
  • Ensured compliance with safety regulations while handling hazardous materials.
  • Monitored supply orders to ensure adequate stock is available at all times.
  • Ensured compliance with USPS regulations in regards to bulk mailing processes.
  • Operated a variety of equipment such as postage machines, scales, folders.
  • Assisted in ordering, receiving, and storing office supplies when necessary.
  • Processed large volumes of packages, letters, and other materials for delivery.
  • Managed the processing of bulk mailings utilizing postage meters.
  • Scanned documents as needed to ensure accurate record keeping.
  • Answered telephones, directed calls, and took messages.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.

Inventory Specialist

RGIS Inventory
Tampa
12.2012 - 02.2014
  • Conducted regular audits to verify inventory accuracy and resolve discrepancies.
  • Managed inventory levels to ensure adequate stock availability across multiple locations.
  • Utilized inventory management software to track stock movements and generate reports.
  • Collaborated with suppliers to streamline order processes and improve delivery times.
  • Trained new staff on inventory handling procedures and safety protocols.
  • Participated in physical inventory counts to keep information accurate and current.
  • Performed scheduled inventory counts and supply audits.
  • Performed inventory cycle counting and identified discrepancies.
  • Maintained accurate and up-to-date inventory records.
  • Investigated discrepancies between physical count and computer records.
  • Entered information into system to update status reports.
  • Monitored stock levels to ensure availability of products.
  • Created reports on inventory activity, shortages, overages.
  • Utilized barcode scanners to quickly update inventories in the system.
  • Inspected incoming materials for damage.
  • Coordinated receipt of incoming materials and verified accuracy of items received.
  • Monitored stocking areas to adjust volumes and storage requirements driven by production activity.

CASHIER

Krystal's Restaurant
Tampa
01.2011 - 12.2012
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided excellent customer service and addressed inquiries promptly.
  • Balanced cash drawer accurately at the end of each shift.
  • Maintained cleanliness and organization in the checkout area consistently.
  • Assisted in training new cashiers on procedures and systems.
  • Handled returns and exchanges following company policies adeptly.
  • Monitored inventory levels and reported discrepancies to management regularly.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Processed sales transactions to prevent long customer wait times.
  • Followed company security procedures for handling large sums of money.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Used suggestive selling techniques to promote add-on sales.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Resolved customer complaints professionally in accordance with company policy.
  • Built and maintained productive relationships with employees.

Education

Associate of Applied Science - Criminal Justice

Everest College
Tampa, FL
06-2012

Diploma - MEDICAL ASSISTANT

Sanford–Brown
Tampa, FL
03-2010

High School Diploma -

EDGEWATER SENIOR HIGH
Orlando, FL
05-2005

Skills

  • Blood collection
  • Plasma processing
  • Infection control
  • Donor eligibility verification
  • Electronic documentation
  • Inventory management
  • Nursing assessment
  • Medical screening
  • Compliance adherence
  • Sample labeling
  • Biohazard disposal
  • Data entry proficiency
  • Supply inventory
  • Equipment maintenance
  • Training facilitation
  • Effective communication
  • Team collaboration
  • Attention to detail
  • Problem solving
  • Customer service
  • Donor needs
  • Workload prioritization
  • Workspace sanitation
  • Technologist in chemistry (SC(ASCP))
  • Equipment testing and calibration
  • Sterilization techniques
  • Problem-solving aptitude

Certification

  • CPR AND FIRST AID CERTIFICATE
  • HIPPA BLOOD BORN PATHOGEN CERTIFICATE
  • BEHAVIOR TECH CERTIFICATE
  • NURSING AND PATIENT CARE DIPLOMA
  • MICRSOFT OFFICE (WORD,EXCEL, POWERPOINT)

References

References available upon request.

Timeline

Donor Center Technician II

Octapharma Plasma Center
05.2025 - Current

Designated Trainer

Octapharma Plasma Center
12.2024 - Current

Donor Center Technician

Octapharma Plasma Center
11.2024 - Current

MEDICAL SCREENER

Octapharma Plasma Center
07.2023 - Current

Notary Signing Agent/Notary Public

TNC NOTARY LLC
02.2020 - Current

YOUTH CARE WORKER II AND SUPERIVISOR

TRUE CARE BEHAVIOR
09.2018 - 02.2020

Direct Care Worker

HUMAN DEVELOPMENT CENTER
08.2017 - 09.2018

Package Handler

FedEx
03.2017 - 08.2017

MAIL ROOM ASSISTANT

Direct General Insurance
02.2014 - 03.2017

Inventory Specialist

RGIS Inventory
12.2012 - 02.2014

CASHIER

Krystal's Restaurant
01.2011 - 12.2012

Medical Assistant Intern

Florida Cardiovascular institute
01.2010 - 03.2025

Associate of Applied Science - Criminal Justice

Everest College

Diploma - MEDICAL ASSISTANT

Sanford–Brown

High School Diploma -

EDGEWATER SENIOR HIGH

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