Ter Kakaan
Salt Lake City,UT
Summary
A Cloud Engineer, tech enthusiast and seasoned business consultant with over 15 years of experience in IT management, Business management, AI/ML, data strategy, cybersecurity, and cloud engineering. Proven expertise in leading complex projects, managing teams, and developing innovative solutions. Extensive background in regulatory compliance, risk management, and operational excellence. 3+ Years of Oracle HCM and Fusion apps administration
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
Heber Hub LLC
09.2022 - Current
- Managing a start-up company with 80+ employees, in hospitality, catering, retail and services industries
- Overseeing all aspects of HR including hiring, onboarding, firing, training, promotion, and compensation
- Deployed automation tools for descriptive and predictive analytics and reporting to make better business decisions
- Digitally transformed and grew company to $1,500,000 in monthly revenue while reducing operational cost from $300,000 to $150,000 per month and maintaining headcount
- Deployed AI/ML tools for inventory management, attendance, social media marketing, SEO and payroll
- Led company through federal and state regulatory and local government compliance qualifications and licensing
- Enhanced customer engagement and ensured high standards of hospitality leading to 4.2 star and above customer reviews for the various business lines
- Created and maintained relationships with various financial institutions to ensure steady business credit lines and funding for operational continuity
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Founder
Peal Iris LTD
01.2022 - 12.2022
- Freelance Technology transformation business consulting for small companies
- Deployed technology tools for business transformation and help companies automate business processes
- Automation of Data collection and management reporting
- Predictive and descriptive analytics for management decision making
- SEO consulting to bolster business visibility and increase customer acquisition
- Developed and implemented a comprehensive business plan to launch the company.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Identified potential partnerships to expand the reach of the business.
- Developed strategic initiatives to increase market share and revenue growth.
Senior Program Manager: Security, Risk and Regulatory Compliance Engineering
Oracle
09.2020 - 12.2021
- Led executive data analysis and reporting, including automated status reporting
- Oracle Cloud Associate Architect level
- 3+ years oracle HCM and Fusion apps administration
- Managed multiple projects such as digital transformation, penetration testing, vulnerability management, and security audits
- Chief program manager for audit automation for various frameworks (ISO, SOC2, PCI, FedRAMP, GDPR) and renewal of global compliance accreditation of Oracle cloud on those frameworks through two successful annual compliance audits for those frameworks
- Led development of internal automation for process automation, data collection and formatting, scripting and standardization of new processes for faster completion of audit cycles
- Agile coaching of program managers and developers
- Led penetration testing and vulnerability management teams
- Facilitated communication between cross-functional teams in order to ensure successful delivery of projects.
- Managed change requests related to scope changes or requested modifications during the course of a project.
- Developed and managed program plans, schedules, budgets, and performance metrics.
- Identified potential risks associated with projects and developed strategies to mitigate them.
- Collaborated with key stakeholders to define success criteria for programs and projects.
Product Owner
Oracle
04.2019 - 10.2020
- Program/Project management for Service Desk deployment across global partner sites
- Developed, customized and deployed service desk software across global business units
- Led stakeholder sessions to collect and build requirements and standards in their customized service desk deployments and training and supporting stakeholders during their adoption and early use phases
- Acted as a scrum/agile coach and managed incident/problem management programs
- Led the hiring and onboarding process for developers and operations staff
- Created Standard Operating Procedure documentation for various standardized procedures in the Cloud native Engineering units on Oracle Cloud Infrastructure (Oracle Cloud) and updated same through changing technological advancements and changes in deployment in our CI/CD pipelines
Senior Site Reliability Engineer, Cloud Native Engineering
Oracle
10.2018 - 09.2019
- Program Project management for creating technical SOPs and standardizing across global business units
- Onboarding and training of New hires
- Oracle Cloud Associate Architect training
- Managed incident and problem management processes and created standard operating procedures
- Onboarded global business units to cloud-native micro-services platform
- Led operations for on-call planning and roster management
- Provisioning of installation of database Software on new global data centers in Oracle Cloud new data center deployments in Asia, Europe and U.S.A and Canada
- 24/7 Emergency and outage handling of business customer cases in line with Service Level Agreements (SLAs) according to ITIL/ITSM
Senior Technical Support Engineer/Customer Support Specialist
Nokia
04.2016 - 10.2018
- Project and program management for Ultra-Compact Networks development and deployment
- Product Owner
- Managed major customer escalations and public safety communication networks
- Led quality improvement projects using Lean Six Sigma methodologies.
- Deployed and managed cloud infrastructure and virtualization
- Led Software Engineering visits to customer sites around Europe to install, commission and deploy new CDs and handle arising issues (2.5G-4G operators)
- Support of R&D and early adopters of 5G deployments
- Led engineering teams to project sites in Germany, France, Finland and Hungary to install, commission and deploy new CDs at Telecom and Hardware development customer sites
- Created and completed successful hackathons within the company to gather new technologies and innovation for company wide deployment
- Led resolution of customer complaints with development teams in R&D to resolve and standardize solutions for temporary and permanent fixes
- Training and coaching of new hires to Technical support team
Technical Writer
Nokia
04.2014 - 04.2016
- Created and maintained technical documentation for telecom operators
- Managed content management systems and customer documentation
- Reviewed and edited technical documents for accuracy, clarity, and grammar.
- Gathered information from subject matter experts to create technical documentation.
- Created illustrations and diagrams to supplement written material.
- Conducted interviews with developers and engineers to gain an understanding of the products being documented.
- Ensured compliance with applicable standards while creating technical documents such as ISO 9000 or IEEE Standards.
- Coordinated the review process for all deliverables prior to release.
- Utilized markup languages such as XML and SGML for authoring tools.
- Worked with internal team to obtain in-depth understanding of products.
- Performed peer reviews of technical documents, providing constructive feedback to improve quality.
Co-Founder
IMC Line KFT
11.2009 - 06.2013
- Developed business and marketing plans, negotiated contracts, and managed customer relationships
- Handled staffing, training, and compensation planning for the company
- Grew company from 50-900+ customers in a year from joining
- Led a merger of a rival company and integration of their customers to our platform
Marketing Manager
Cedarcourt Investments LTD
02.2007 - 08.2008
- Led the marketing team and managed client relationships
- Created and implemented marketing strategies and evaluated staff performance
Education
Bachelor’s Degree - Computer Science Engineering (focus on Networks)
University of Debrecen
Debrecen, HungarySkills
- AI Strategy and Development
- Regulatory Compliance (ISO, SOC2, PCI, FedRAMP, GDPR)
- Human Resources Administration and management
- Cloud Infrastructure Associate Architect Level
- Cybersecurity and Vulnerability Management
- CI/CD pipeline deployment
- Start-up management
- Digital transformation
- Program and Project Management
- Team Leadership and Mentoring
- Data Analysis and Reporting
- Risk Management
- Cloud Engineering and Migration
- Incident and Problem Management
- Technical Writing
- Customer Relationship Management
- Business development and growth
- Agile Coaching and mentoring
- Quality Management
- Analytical Skills
- Negotiation Skills
- Customer Relations
- Bilingual
- Team Leadership
Certification
- Certified Scrum Master (CSM)
- Lean Six Sigma Green Belt
- Agile Coaching
- Certified Product Owner
- Project Management (In View)
- AWS and Azure Architect Associate (in view)
- Generative AI for Business (In View)
Timeline
General Manager
Heber Hub LLC
09.2022 - Current
Founder
Peal Iris LTD
01.2022 - 12.2022
Senior Program Manager: Security, Risk and Regulatory Compliance Engineering
Oracle
09.2020 - 12.2021
Product Owner
Oracle
04.2019 - 10.2020
Senior Site Reliability Engineer, Cloud Native Engineering
Oracle
10.2018 - 09.2019
Senior Technical Support Engineer/Customer Support Specialist
Nokia
04.2016 - 10.2018
Technical Writer
Nokia
04.2014 - 04.2016
Co-Founder
IMC Line KFT
11.2009 - 06.2013
Marketing Manager
Cedarcourt Investments LTD
02.2007 - 08.2008
Bachelor’s Degree - Computer Science Engineering (focus on Networks)
University of Debrecen
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