Tera Boyce
Plainville
Summary
Personable and driven with strong ability to connect with customers and foster positive shopping experience. Possessing in-depth knowledge of sales strategies and inventory management, paired with skills in team leadership and customer service. Committed to driving store success through effective sales techniques and team collaboration.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Xfinity Comcast
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
Store Manager
Xfinity Comcast
11.2021 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Xfinity Comcast
07.2019 - 11.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Platt High School
Meriden, CT06.2002
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Task delegation
- Goal setting
- Relationship building and management
- Operations
- Action planning
- Performance improvement
- Sales coaching
- Lead development
Accomplishments
- United Way Case study presenter in 2022
- 2021 Elite winner
- All around Awesome reward in 2018
Timeline
Assistant Manager
Xfinity Comcast
09.2023 - Current
Store Manager
Xfinity Comcast
11.2021 - 09.2023
Store Manager
Xfinity Comcast
07.2019 - 11.2021
High School Diploma -
Platt High School
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