Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tera Bryant

Dayton,OH

Summary

Hardworking employee who pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Delivery Driver

Spark
06.2023 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Communications Assistant

Communication Services For The Deaf (CSD)
01.2016 - 08.2018
  • Facilitated phone calls for people who are deaf or hearing impaired to ensure fluent communication.
  • Efficiently typed 60 words per minute in order to maintain a timely conversation between clients.
  • Handled routine inquiries from customers via email or phone calls promptly while demonstrating excellent customer service skills.

Customer Service Representative

Trugreen
02.1998 - 01.2014
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associates of Business Management - Business Management

Sinclair Community College
Dayton, OH
06.2024

Skills

  • Time Management
  • Multi-line Phone Use
  • Customer service
  • Accounts Receivable
  • Appointment Scheduling
  • Report Generation
  • Account Updating
  • Complaint Resolution
  • Credit Adjustments
  • Data Entry
  • Team Development
  • Clerical Support

Certification

Certification of 40 hours of Real Estate Law completed fall semester, December 10, 2023.

Timeline

Delivery Driver

Spark
06.2023 - Current

Communications Assistant

Communication Services For The Deaf (CSD)
01.2016 - 08.2018

Customer Service Representative

Trugreen
02.1998 - 01.2014

Associates of Business Management - Business Management

Sinclair Community College

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Tera Bryant