Tera Buckley
Platte City,MO
Summary
Planning Specialist seeking growth and change in professional career, with 12 years of professional experience. Has a strong mix of soft skills and hard skills, works easily independently and with others to accomplish tasks and goals. Time management, task prioritization, and flexibility are strengths.
Overview
20
20
years of professional experience
Work History
Demand and Shipment Planning Specialist
Hallmark Cards
08.2023 - Current
- Create SKUs for Dealer Service
- Spearheaded process improvements, leading to increased productivity and reduced errors in data analysis.
- Analyzed historical data trends to provide well-informed recommendations on future growth opportunities and potential risks.
- Developed long-range plans to identify critical support areas, resource availability and priorities.
- Prioritized operations to bolster maximum performance and minimum delay.
- Collaborated with cross-functional teams to develop strategic plans, ensuring alignment with overall business objectives.
- Support Demand & Shipment Planners with administrative tasks
- SAP - track and manage existing SKUs
- Submit changes and obsoleted SKUs
- Learned and adapted quickly to new technology and software applications
- Proved successful working within tight deadlines and fast-paced environment.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Manage Sharepoint content
- Creation and maintenance of SKU trackers for planners
- Ticket setup
Administrative Professional III
Hallmark Cards
10.2018 - 08.2023
- Coordinated meeting planning and preparation work needed, such as drafting agendas and broader communications
- Conference room and interior space setup, maintenance, and calendars
- Coordinated all major events at LDC
- Coordinated details of internal and external customer site visits, site conferences and events
- CTV communication management
- DIG (Disability Inclusion Group) Member
- Maintained high level of confidentiality with sensitive information
- Managed calendars, coordinate travel arrangements, plan and support meetings, coordinate projects, process invoices and expenses, and facilitate vendor payments in SAP
- Notary Public
- Onboarded incoming managers; assisted with setup of necessary technology, supplies; network +sharepoint access
- Provided primary support for Plant Manager, Plant Leadership Team, and Human Resource functions and calendars
- Reconciled expense reports, create spreadsheets and presentations
- Sharepoint delegate of distributions
- SkillCheck Excel and Word test administrator
- Recorded test scores in WorkWell portal for HR and management access
- Developed and administered basic Microsoft Excel training course to encourage growth and promotions within company
- Assisted employees with paycheck and benefit information
- Scheduled interviews for Human Resources Team.
- Supported customer service initiatives by addressing inquiries promptly and professionally via email or phone calls.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Organized company events such as conferences, workshops, or training sessions to promote professional development among employees.
- Liaised between clients and vendors and maintained effective lines of communication.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated scheduling for meetings, appointments, and events to optimize time management for executives.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Monitored inventory levels and ordered office supplies as needed, maintaining optimal stock levels for uninterrupted workflow.
- Collaborated with cross-functional teams on strategic projects that required coordination of resources from multiple departments within company.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted development and implementation of new administrative procedures.
- Improved employee morale by planning team-building activities and fostering positive work environment.
- Handled confidential documents with discretion while managing sensitive information on behalf of executives or clients.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with strong sense of personal responsibility.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Administrative Professional II
Hallmark Cards
02.2016 - 10.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted in planning and coordination of medical events, contributing to successful execution and positive feedback from attendees.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Enhanced accuracy of medical records through meticulous data entry and organization, ensuring timely access to critical information.
- Organized medical charts for efficient retrieval by healthcare practitioners during appointments, enhancing treatment decisions based on complete information availability.
- Streamlined patient scheduling by implementing efficient appointment system, reducing wait times and increasing patient satisfaction.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Supported billing department operations by compiling invoices accurately and promptly addressing any discrepancies or disputes that arose.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Participated in ongoing professional development opportunities, staying current with industry best practices and emerging trends to continuously improve job performance.
- Processed medical insurance claims and payments.
Order Processor
Hallmark Cards Distribution Center
08.2015 - 02.2016
- Processed customer orders in line with established policies and procedures.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Adhered to legal regulations to run compliant operations.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Received and followed pick sheets to gather merchandise for customer orders.
- Maintained 100% accuracy, required point rate, and adhered to strict attendance policy
Administrative Professional
Pro Foundation Technology
11.2014 - 02.2015
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Executed record filing system to improve document organization and management.
- Supported customer service initiatives by addressing inquiries promptly and professionally via email or phone calls.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Residential Care Supervisor
Immacolata Manor
07.2009 - 12.2012
- Provided individual care to developmentally disabled adults in their homes and day programs
- Championed resident rights and advocated for their needs within facility, fostering strong sense of community and belonging among residents.
- Ensured compliance with state regulations and facility policies through consistent monitoring and updating of procedures.
- Facilitated smooth transitions for new residents by coordinating with admission teams, medical professionals, and families to ensure all necessary information was obtained prior to move in.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
- Streamlined operations by effectively managing staff schedules, resources, and budget allocations for optimal efficiency.
- Enhanced staff performance by providing regular training sessions, support, and feedback on their job responsibilities.
- Managed crisis situations efficiently with prompt decision-making skills while maintaining safety of all parties involved.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Cultivated culture of accountability and professionalism among staff members by setting clear expectations and providing constructive feedback on their performance.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Reported and documented maintenance requests and scheduled appropriate services.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Strengthened communication between staff, residents, and families through regular meetings, updates, and transparent dialogue.
- Administered medication, documented
- Maintained high level of confidentiality with sensitive information/HIPAA compliance.
- Fostered community relationships to improve resident satisfaction through volunteering and vocation opportunities.
- Promoted safe living environment for residents by closely monitoring health conditions and addressing any concerns promptly.
- Improved resident satisfaction by implementing personalized care plans and coordinating with multidisciplinary team members.
- Led successful inspections from state regulatory agencies by maintaining meticulous records of resident data and facility activities.
Direct Care Professional
Immacolata Manor
05.2004 - 07.2009
- Maintained clean, safe, and well-organized client environment.
- Analyzed overall client performance and recommended adjustments to care plan goals, supporting individual progression.
- Ensured safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting dignity of each individual client.
- Researched community resources and services to provide accessibility and assistance to clients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Led patient or group recreational activities for enhanced patient outcomes.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Education
B.S. in Human Resource Management (In Progress) - Human Resources Management
DeVry University
Villa Park, IL11.2025
Undergraduate Certificate in Business Essentials - Business
DeVry University
Villa Park, IL05.2023
High School Diploma -
Winnetonka High School
Kansas City05.2004
Skills
- Customer Service
- Employee Training
- Expense reports, Concur
- HIPAA Compliance
- Microsoft Office
- Onboarding new employees
- SAP
- Sharepoint Online
- Travel Arrangements
Websites
Accomplishments
- 2023 - Developed and administered a basic Excel Training course for employees
- 2022 - Organized and directed 50th Anniversary celebration of distribution center with support of a planning committee. 1,300 attendees
- 2021 - Took on added responsibilities supporting HR department, as well as adding support of Senior Vice President, maintaining excellence in my performance.
- 2020 - Derived new processes during COVID era so that employees could still come to work
- 2019 - LEAN Project - eliminated unnecessary retention processes, creating more space in office.
- 2017 - LEAN Project - Created new system for flu shot clinic paperwork saving paper costs by 50%
- 2016 - Sorted through 25+ years of medical files after closure of a distribution center to determine storage, adhering to retention policy and ability to access in the future
- 2009 - Proposed the creation of a much needed job position to help support the supervisor. The job was created and I was put into the role.
- 2009 - Nominated Employee of the Year by peers and supervisors; ultimately selected by director of operations.
Timeline
Demand and Shipment Planning Specialist
Hallmark Cards
08.2023 - Current
Administrative Professional III
Hallmark Cards
10.2018 - 08.2023
Medical Administrative Professional II
Hallmark Cards
02.2016 - 10.2018
Order Processor
Hallmark Cards Distribution Center
08.2015 - 02.2016
Administrative Professional
Pro Foundation Technology
11.2014 - 02.2015
Residential Care Supervisor
Immacolata Manor
07.2009 - 12.2012
Direct Care Professional
Immacolata Manor
05.2004 - 07.2009
B.S. in Human Resource Management (In Progress) - Human Resources Management
DeVry University
Undergraduate Certificate in Business Essentials - Business
DeVry University
High School Diploma -
Winnetonka High School
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