Tera Goolsby
Miami,FL
Summary
Outgoing and hardworking Property Management professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing 13 years of related experience combined with results-focused and quality-driven approach.
Overview
5
5
years of professional experience
Work History
Property Manager
2 BG LLC
Birmingham , AL
2019.07 - Current
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Planned and completed group projects, working smoothly with others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face to face
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Recognized by management for providing exceptional customer service.
- Coordinated move-ins/outs while minimizing vacancy loss.
- Managed property maintenance, tenant relations, and lease agreements.
- Supervised on-site staff and contractors for efficient operations.
- Conducted market analysis to optimize rental rates.
- Implemented rent collection procedures and addressed delinquencies.
- Addressed resident concerns promptly and professionally.
- Developed preventative maintenance plans for long-term savings.
- Handled resident complaints and expedited maintenance requests.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Education
High School Diploma -
Warrior High School
Warrior, AL1990-06
Skills
- Business Administration
- Contract Negotiation
- Property Management
- Staff Management
- Maintenance Scheduling
- Tenant relations
- Vendor Management
- Payment Collection
- Rent collection
- Tenant and eviction laws
- Lease Renewals
- Maintenance knowledge
- Knowledge of leasing and market conditions
- Property Inspections
References
References available upon request.
Timeline
Property Manager
2 BG LLC
2019.07 - Current
High School Diploma -
Warrior High School
Similar Profiles
Clarissa VazquezClarissa Vazquez
Site Project Manager at BG Consulting Services, LLC.Site Project Manager at BG Consulting Services, LLC.
Jose Guadalupe Ibarra VazquezJose Guadalupe Ibarra Vazquez
Electrical Site Engineer at BG Integrations, LLCElectrical Site Engineer at BG Integrations, LLC
Alicia GrahamAlicia Graham
Professional Cleaner at BG Cleaning Solutions LLC.Professional Cleaner at BG Cleaning Solutions LLC.