Tera Hardisty
Tonganoxie,KS
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
22
22
years of professional experience
Work History
Senior Account Manager
Royal Metal Industries Inc.
08.2003 - Current
- Addressed client concerns quickly, leading to increased customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Ensured resolution of complex client challenges with a focus on timely outcomes.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively coached team members to reach weekly and monthly sales goals.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Mentored junior staff members, fostering professional development and career progression within the organization.
Sales Supervisor
Royal Metal Industries Inc.
08.2003 - Current
- Addressed client concerns quickly, leading to increased customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Ensured resolution of complex client challenges with a focus on timely outcomes.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Promoted exceptional customer service by engaging clients on sales floor.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively coached team members to reach weekly and monthly sales goals.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Mentored junior staff members, fostering professional development and career progression within the organization.
Skills
- Business development
- Schedule management
- Excellent negotiation skills
- Partnership development
- Customer relations
- Goals and performance
- Staff management
- Revenue generation
- Strategic planning
- Sales expertise
- Invoicing
- Vendor management
- Inventory
- Cold calling
- Incoterms awareness
- Business strategies
- Account growth
- Client relationship management
- Teamwork and collaboration
- Client acquisition
- Goal oriented
- Account management
- Customer relationships
- Documentation and reporting
- Customer needs assessment
- Revenue growth
- Relationship building and management
- Employee mentoring
- Sales meetings and orientations
Timeline
Senior Account Manager
Royal Metal Industries Inc.
08.2003 - Current
Sales Supervisor
Royal Metal Industries Inc.
08.2003 - Current
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