Tera J. Harris-Piper

• Operated multiple databases to deliver exceptional customer service.
• Processed customer account maintenance paperwork, including insurance claim reviews and vehicle titling.
• Executed follow-up steps for problem resolution based on account data and policies.
• Updated customer accounts accurately in company account management systems.
• Collaborated with team members and departments to address questions and concerns.
• Performed all tasks timely, adhering to federal, state, and company guidelines.

Collaborated with multiple departments to swiftly address client needs and facilitate training.

Prioritized time allocations effectively based on evolving client requirements in a dynamic setting.

Developed and delivered training programs through action plans rooted in data and client history.

Notarized confidential documents, ensuring compliance and security throughout processes.

Implemented comprehensive training programs on KPI, P&L, and inventory for personnel across Southern Region branches.

Ensured Staff Zone initiatives protecting brand integrity were executed at all branch locations.

Managed client support through relationship building and scope navigation, achieving positive outcomes.

Monitored adherence to standard operating procedures via training, development, and audits in branches.

Directed Branch Management in processing credit applications and invoices for over 100 construction sites.

Trained Branch Management on maintaining P&L, KI reports, monthly budgets, and inventory control.

Assisted management across Sales, Operations, and Production functions within the Region.

Provided support to Staff Zone by traveling to various out-of-state branches.

Drove revenue growth from $1,000,000 to $25,000 monthly within first year of operations.

Maintained P&L and KPI reports to align with organizational metrics.

Achieved 98% customer satisfaction rating through effective service management.

Managed team of 8 to 12 professional house cleaners, ensuring high performance.

Conducted comprehensive new hire training, including onboarding and orientation processes.

Demonstrated leadership by developing and retaining high-performance teams.

Oversaw payroll management, hiring, terminations, and employee record maintenance.

Ensured compliance with franchise policies and operational standards.