Tera Henry
Denton,TX
Summary
Accomplished Sales Manager offering 5 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Compiled and analyzed data to determine approaches to improve sales and performance. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced and Detailed Oriented Night Auditor skilled at managing range of business of guest-services functions. Clear communicator and strong leader with history of success in top hotels. Consistently exceeds expectations for accuracy of reports and cost reductions. Hard worker with strong people skills.
Overview
7
7
years of professional experience
Work History
Sales Manager
Comfort Suites Hotel
Gainesville , TX
01.2011 - 06.2016
- Attended and participated in conferences and trade shows to generate new leads, network and drive business.
- Liaised with wedding and event planners to increase hotel patronage 85% and boost bookings.
- Implemented and created promotions to stimulate repeat business and attract new business travel accounts.
- Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Night Auditor
Comfort Suites Hotel
Gainesville , TX
12.2009 - 01.2011
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Entered customer data into room system and updated information when patrons changed rooms.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
Night Auditor
Hampton By Hilton
Gainesville, TX
12.2008 - 11.2009
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Entered figures using 10-key calculator to compute data quickly.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Entered customer data into room system and updated information when patrons changed rooms.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Education
Certification - Business Administration And Management
International Business School - Denton
Denton, TXHigh School Diploma -
Gainesville High School
Gainesville, TXSkills
- Customer Service
- Detail-Oriented
- Product and Service Promotion
- Networking Events
- Verbal and Written Communication
- Sales Statistics Analysis
- Sales Records Management
- Sales Projections
- Customer Complaint Resolution
- Advertising Campaigns
- Staff Training and Development
- Sales Targeting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Sales Manager
Comfort Suites Hotel
01.2011 - 06.2016
Night Auditor
Comfort Suites Hotel
12.2009 - 01.2011
Night Auditor
Hampton By Hilton
12.2008 - 11.2009
Certification - Business Administration And Management
International Business School - Denton
High School Diploma -
Gainesville High School
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