Tera Hildebrand
Mancelona,MI
Summary
Results-driven Assistant Retail Manager with strong background in managing retail operations and providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals. Smart with keen eye for data to identify areas for improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
STORE MANAGER
Spirit Halloween
Traverse City, MI
08.2022 - 11.2022
- Set up store according to plan-o-grams
- Prepared staff work schedules and assigned specific duties
- Train sales employees on registers, recovery, and stock
- Promote Spirit of children fund raising
- Cash handling, register set up, deposits, and banking
- As this was temporary store, My responsibility was to pack the store up at the end of the season and ship to warehouse.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
RETAIL ASSOCIATE MANAGER
T-Mobile USA
Gaylord, MI
05.2019 - 08.2022
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
- Prepared staff work schedules and assigned specific duties
- Organized and guided activities such as sales promotions requiring coordination with other department managers
- Demonstrated and supported continuous improvement and growth mindset
- Adhered to quality and service standards to support operational goals
- Provided efficient and courteous service to customers at all times
- Responded quickly to meet customer needs and resolve problems.
GENERAL MANAGER
Arbys
Kalkaska, MI
11.2005 - 05.2019
- Established employee development plan, setting clear expectations for team members
- Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss
- Provided clear direction and set priorities for accomplishing desired actions and results
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Met safety and security standards by overseeing preventative maintenance and repairs
- Recruited team members for maintaining adequate staffing levels according to projected sales
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
- Prepared staff work schedules and assigned specific duties.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
11.2023
Associate of Science - BUSINESS ADMINISTRATION
Northwestern Michigan College
Skills
- Records Organization and
- Management
- Financial Statement Review
- Hiring and On boarding
- Finance and Accounting Oversight
- Focus and Follow-Through
- POS Inventory System Operation
- Inventory Control Processes
- Management Training
- Sales Tracking
Additional Information
- Awards & Honors , Presidents List Dean’s List
Certification
- Certified Microsoft Excel and Word
Timeline
STORE MANAGER
Spirit Halloween
08.2022 - 11.2022
RETAIL ASSOCIATE MANAGER
T-Mobile USA
05.2019 - 08.2022
GENERAL MANAGER
Arbys
11.2005 - 05.2019
Bachelor of Science - Business Administration And Management
Colorado Technical University
Associate of Science - BUSINESS ADMINISTRATION
Northwestern Michigan College
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