Tera Hildebrand
West Branch,MI
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Personal Shopper
Walmart
West Branch, MI
06.2024 - Current
- Meet daily goals that the company sets
- Quality check product
- Stage product in proper place for customers
Store General Manager
Books a Million
Traverse City, MI
05.2023 - 02.2024
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
- Prepared staff work schedules and assigned specific duties
- Established performance goals for employees and monitored progress towards those objectives.
- Resolved customer complaints promptly while maintaining excellent customer service standards.
- Reviewed daily store activities including cash flow management, expense tracking and shrinkage control.
- Developed and implemented strategies to improve customer service, increase sales, and maximize profitability.
- Monitored store operations including inventory control, budgeting, pricing and merchandising.
- Planned monthly work schedules to ensure adequate coverage during peak business hours.
Office Manager
J&J Water well drilling
01.2023 - 08.2023
- Payroll with QuickBooks
- Loging well drilling using WebLogic
- Answering phones and Emails
- Contacting customers to set up estimates
- Follow up on clients services
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
Store Manager
Spirit Halloween
Petoskey and Traverse City, MI
08.2022 - 11.2022
- Reviewed financial statements, sales or activity reports, and other performance data to measure productivity
- Prepared staff work schedules and assigned specific duties
- Set up and Tear down of temporary store
- Recruited, trained and supervised new
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Retail Associate Manager
T-Mobile USA
Gaylord, MI
05.2019 - 06.2022
- Organized and guided activities such as sales promotions requiring coordination with other department managers
- Demonstrated and supported continuous improvement and growth mindset
- Managed daily store operations, including opening and closing procedures.
- Trained, supervised, and evaluated retail staff performance.
- Analyzed sales figures and developed strategies to increase revenue.
- Adhered to quality and service standards to support operational goals
- Provided efficient and courteous service to customers at all times
- Responded quickly to meet customer needs and resolve problems
General Manager
Arbys
Kalkaska, MI
11.2005 - 05.2019
- Established employee development plan, setting clear expectations for team members
- Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss
- Provided clear direction and set priorities for accomplishing desired actions and results
- Maintained product and service quality standards by conducting ongoing evaluations and investigating complaints
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Met safety and security standards by overseeing preventative maintenance and repairs
- Recruited team members for maintaining adequate staffing levels according to projected sales
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Education
Associate of Applied Science - BUSINESS ADMINISTRATION
Colorado Technical University
Colorado Springs, CO08.2023
ASSOCIATE IN SCIENCE (A.S.) - BUSINESS ADMINISTRATION
Northwestern Michigan College
Traverse City, MI03.2021
Skills
- Financial Statement Review
- Online Order Processing
- Verifying Order Accuracy
- Customer Service
- Planning and Organization
- Attention to Detail
- Accurate money handling
- Decision-Making
- Delivery procedures
- Inventory Control Processes
- Management Training
- Sales Tracking
Certification
- Microsoft Word
- Microsoft Excel
- Microsoft Publisher
- Microsoft PowerPoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Personal Shopper
Walmart
06.2024 - Current
Store General Manager
Books a Million
05.2023 - 02.2024
Office Manager
J&J Water well drilling
01.2023 - 08.2023
Store Manager
Spirit Halloween
08.2022 - 11.2022
Retail Associate Manager
T-Mobile USA
05.2019 - 06.2022
General Manager
Arbys
11.2005 - 05.2019
Associate of Applied Science - BUSINESS ADMINISTRATION
Colorado Technical University
ASSOCIATE IN SCIENCE (A.S.) - BUSINESS ADMINISTRATION
Northwestern Michigan College
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