Tera Hudson
Davenport,FL
Summary
Adept at enhancing customer experiences and resolving issues, I leveraged strong problem-solving skills and a professional demeanor at Knights Inn-Super 8/Travelodge. My ability to manage time effectively and collaborate with teams ensured high guest satisfaction, fostering repeat business and positive feedback. Skilled in both guest services and handling credit/cash payments, I consistently delivered exceptional service.
Overview
14
14
years of professional experience
Work History
Front Desk Agent
Knights Inn- Super 8/Travelodge
10.2021 - 02.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
In-Home Caregiver
Self
01.2016 - 11.2021
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Server
Pahrump Cafe
01.2011 - 05.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Pahrump Valley High School
Pahrump, NV05-1997
Skills
- Customer service
- Strong work ethic
- Guest services
- Problem-solving skills
- Credit and cash payments
- Time management
- Team collaboration
- Professional appearance
Languages
Google translator
Elementary
Timeline
Front Desk Agent
Knights Inn- Super 8/Travelodge
10.2021 - 02.2025
In-Home Caregiver
Self
01.2016 - 11.2021
Server
Pahrump Cafe
01.2011 - 05.2013
High School Diploma -
Pahrump Valley High School
Similar Profiles
SYED ABBASSYED ABBAS
Front Office Representative Night Auditor, Marketing Advertising Manager, at Holiday Inn , Phoenicia Hotal , Super 8Front Office Representative Night Auditor, Marketing Advertising Manager, at Holiday Inn , Phoenicia Hotal , Super 8
Velmonica HoustonVelmonica Houston
Assistant General Manager at Travelodge Inn & Suites by WyndhamAssistant General Manager at Travelodge Inn & Suites by Wyndham
MARIAN GONCALVESMARIAN GONCALVES
Front Office Supervisor at DEVELOPER INN FUNDAMENTAL, A TRAVELODGE BY WYNDHAMFront Office Supervisor at DEVELOPER INN FUNDAMENTAL, A TRAVELODGE BY WYNDHAM