Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tera Hurley-Scott

San Francisco,CA

Summary

Dynamic and empathetic professional with a proven track record of enhancing team success and client satisfaction at Bay Area Safe Alternative and other roles. Excelled in using communication skills and efficiency to improve service offerings and operational productivity. Demonstrated reliability and problem-solving abilities, achieving significant improvements in client and customer experiences.

Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Overview

8
8
years of professional experience

Work History

Budtender

Bay Area Safe Alternative
02.2022 - Current
  • Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
  • Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.

Delivery Driver

Amazon
03.2021 - 04.2021
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Cashier

Lucky's Supermarket
01.2020 - 01.2021
  • Welcomed customers and helped determine their needs.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Stocked, tagged and displayed merchandise as required.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.

Receptionist

Caliber Collision
01.2019 - 01.2020
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Organized, maintained and updated information in computer databases.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.

Counselor

IHSS
08.2016 - 08.2018
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
  • Designed culturally-sensitive interventions tailored to each client''s background and experiences.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.

Education

High School Diploma -

City College of San Francisco
San Francisco, CA
05-2015

Skills

    - Reliable

    - Efficient

    - Communication skills

    - Respectful

    - Problem Solver

    - Patience

    - Empathy

    - Good Listener

Timeline

Budtender

Bay Area Safe Alternative
02.2022 - Current

Delivery Driver

Amazon
03.2021 - 04.2021

Cashier

Lucky's Supermarket
01.2020 - 01.2021

Receptionist

Caliber Collision
01.2019 - 01.2020

Counselor

IHSS
08.2016 - 08.2018

High School Diploma -

City College of San Francisco
Tera Hurley-Scott