Tera Ingle

Pharmacy Technician/Store Manager

TAS Drug

02.2011 - Current

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Stocked, labeled, and inventoried medication to keep accurate records.
Entered and processed patients' prescriptions into internal system.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Counted and labeled prescriptions with correct item and quantity.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Collected co-payments or full payments from customers.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Counted, measured and compounded medications following standard procedures.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Counted, measured, and compounded medications following standard procedures.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Counseled customers on medications, appropriate dosage and potential side effects.
Resolved third-party billing, computer system and customer service issues.
Set up and modified patient profiles to include current medications and insurance details.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Managed opening and closing duties for pharmacy.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Handled customer inquiries and suggestions courteously and professionally.
Answered constant flow of customer calls with minimal wait times.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Updated account information to maintain customer records.