Tera Jenkins
Birch Run,Michigan
Summary
Oversee well-organized and efficient operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Health Insurance company environments.
Overview
18
18
years of professional experience
Work History
Operations Workforce Manager
Morley Companies
09.2016 - Current
- Promoted employee engagement through development of recognition programs, team-building events, and open channels for feedback.
- Analyzed operational metrics to identify areas of opportunity for process improvements, leading to cost savings and enhanced workflows.
- Enhanced communication between departments through implementation of regular team meetings and cross-functional collaboration initiatives.
- Streamlined processes within the department, reducing operational delays and increasing overall performance levels.
- Oversaw daily operations, troubleshooting issues as they arose while maintaining focus on long-term strategic initiatives that fostered sustained growth within the department.
- Established strong relationships with internal stakeholders to better align workforce management objectives with broader organizational goals.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Operations Manager
Concentrix
02.2015 - 09.2016
- Improved training efficiency by developing and implementing comprehensive operational training programs for all staff members.
- Facilitated leadership development trainings for aspiring managers or supervisors within the organization.
- Promoted knowledge-sharing practices within teams, encouraging employees to contribute their expertise for collective growth.
- Reduced turnover rates by addressing skill deficiencies in a timely manner with tailored retraining interventions.
- Collaborated with cross-functional teams to identify skills gaps and strategize targeted training initiatives for improvement.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Operations Manager
Morley Companies
08.2006 - 02.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
BBA - Business Administration
Northwood University
Midland, MI07.2019
Assoicate in General Studies - Business Administration
Delta College
Bay City, MI01.2018
Skills
- Operational Efficiency
- Scheduling Coordination
- Performance Analysis
- Human Resources Operations
- Onboarding, Training, and Development
- Workforce Optimization
- Leadership Training and Development
- Coaching and Mentoring
Timeline
Operations Workforce Manager
Morley Companies
09.2016 - Current
Operations Manager
Concentrix
02.2015 - 09.2016
Operations Manager
Morley Companies
08.2006 - 02.2015
BBA - Business Administration
Northwood University
Assoicate in General Studies - Business Administration
Delta College
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