Tera Jenkins
Birch Run,Michigan
Summary
Oversee well-organized and efficient operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Health Insurance company environments.
Overview
18
18
years of professional experience
Work History
Operations Workforce Manager
Morley Companies
Saginaw, MI
09.2016 - Current
- Promoted employee engagement through development of recognition programs, team-building events, and open channels for feedback.
- Analyzed operational metrics to identify areas of opportunity for process improvements, leading to cost savings and enhanced workflows.
- Enhanced communication between departments through implementation of regular team meetings and cross-functional collaboration initiatives.
- Streamlined processes within the department, reducing operational delays and increasing overall performance levels.
- Oversaw daily operations, troubleshooting issues as they arose while maintaining focus on long-term strategic initiatives that fostered sustained growth within the department.
- Established strong relationships with internal stakeholders to better align workforce management objectives with broader organizational goals.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
Operations Manager
Concentrix
Saginaw, MI
02.2015 - 09.2016
- Improved training efficiency by developing and implementing comprehensive operational training programs for all staff members.
- Facilitated leadership development trainings for aspiring managers or supervisors within the organization.
- Promoted knowledge-sharing practices within teams, encouraging employees to contribute their expertise for collective growth.
- Reduced turnover rates by addressing skill deficiencies in a timely manner with tailored retraining interventions.
- Collaborated with cross-functional teams to identify skills gaps and strategize targeted training initiatives for improvement.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Operations Manager
Morley Companies
Saginaw, MI
08.2006 - 02.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
BBA - Business Administration
Northwood University
Midland, MI07.2019
Assoicate in General Studies - Business Administration
Delta College
Bay City, MI01.2018
Skills
- Operational Efficiency
- Scheduling Coordination
- Performance Analysis
- Human Resources Operations
- Onboarding, Training, and Development
- Workforce Optimization
- Leadership Training and Development
- Coaching and Mentoring
Timeline
Operations Workforce Manager
Morley Companies
09.2016 - Current
Operations Manager
Concentrix
02.2015 - 09.2016
Operations Manager
Morley Companies
08.2006 - 02.2015
BBA - Business Administration
Northwood University
Assoicate in General Studies - Business Administration
Delta College