Tera KENNEDY-MITCHELL
Salisbury,MD
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
Work History
Front Desk Specialist
Clearway Pain Solutions
07.2023 - Current
- Checking clients in for appointments
- Verifying clients insurance
- Scheduling client appointments
- Managing client and doctor scheduling overloads
Front Desk Specialist
Vacasa Vacation Rentals
06.2021 - 06.2023
- Answered multi-line phone system and enthusiastically greeted callers
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Oversaw fast-paced front desk operations and guests' needs at busy facility
Education
Computer Technology Certificate -
Wor-Wic Community College
Salisbury, MD08.2019
Medical Terminology Certificate -
Wor-Wic Community College
Salisbury, MD05.2024
Medical Billing and Coding -
Wor-Wic Community College
Salisbury, MD07.2024
High School Diploma -
Bennett Senior High School
Salisbury, MD01.1994
Skills
- Front Desk Management
- Informative Announcements
- Staff Maintenance
- Guest Services
- Office Management
- Problem-Solving Skills
- Verifying Reservations
- Mail and Packages
- Safety and Security Procedures
- Time Management
- Credit and Cash Payments
- Personable Demeanor
Timeline
Front Desk Specialist
Clearway Pain Solutions
07.2023 - Current
Front Desk Specialist
Vacasa Vacation Rentals
06.2021 - 06.2023
Computer Technology Certificate -
Wor-Wic Community College
Medical Terminology Certificate -
Wor-Wic Community College
Medical Billing and Coding -
Wor-Wic Community College
High School Diploma -
Bennett Senior High School
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