Tera KENNEDY-MITCHELL
Salisbury,MD
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
3
3
years of professional experience
Work History
Front Desk Specialist
Clearway Pain Solutions
07.2023 - Current
- Checking clients in for appointments
- Verifying clients insurance
- Scheduling client appointments
- Managing client and doctor scheduling overloads
Front Desk Specialist
Vacasa Vacation Rentals
06.2021 - 06.2023
- Answered multi-line phone system and enthusiastically greeted callers
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Oversaw fast-paced front desk operations and guests' needs at busy facility
Education
Computer Technology Certificate -
Wor-Wic Community College
Salisbury, MD08.2019
Medical Terminology Certificate -
Wor-Wic Community College
Salisbury, MD05.2024
Medical Billing and Coding -
Wor-Wic Community College
Salisbury, MD07.2024
High School Diploma -
Bennett Senior High School
Salisbury, MD01.1994
Skills
- Front Desk Management
- Informative Announcements
- Staff Maintenance
- Guest Services
- Office Management
- Problem-Solving Skills
- Verifying Reservations
- Mail and Packages
- Safety and Security Procedures
- Time Management
- Credit and Cash Payments
- Personable Demeanor
Timeline
Front Desk Specialist
Clearway Pain Solutions
07.2023 - Current
Front Desk Specialist
Vacasa Vacation Rentals
06.2021 - 06.2023
Computer Technology Certificate -
Wor-Wic Community College
Medical Terminology Certificate -
Wor-Wic Community College
Medical Billing and Coding -
Wor-Wic Community College
High School Diploma -
Bennett Senior High School
Similar Profiles
Nicole SmylesNicole Smyles
National Sales and Operations Director Ancillary Programs at Clearway Pain Solutions (formerly Kure Smart Pain Management)National Sales and Operations Director Ancillary Programs at Clearway Pain Solutions (formerly Kure Smart Pain Management)
Melva AllenMelva Allen
Precertification Specialist at Center For Pain/clearway Pain SolutionsPrecertification Specialist at Center For Pain/clearway Pain Solutions
Leslie EricksonLeslie Erickson
Special Procedures Coordinator at Clearway Pain Solutions InstituteSpecial Procedures Coordinator at Clearway Pain Solutions Institute