Summary
Overview
Work History
Education
Skills
Timeline
Server

Tera Kita

Server
Lakeland,FL

Summary

Versatile server with 20 years of success providing superior dining experiences for guests. Skilled at explaining options, relaying orders to kitchen staff and tackling special requests. Consistently received customer satisfaction ratings due to friendliness, speedy service. Upbeat with outstanding coordination and memorization skills. 20 year background of creating regular customers and boosting establishment reputation through delivery of unmatched service. Service-oriented in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Hardworking and passionate job seeker. Ready to help team achieve company goals.

Overview

24
24
years of professional experience

Work History

Server

A&B Restaurant
Lakeland, Florida
06.2010 - 06.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked over [Number] daily IDs to verify ages and uphold [State] liquor laws.

Server

Mikes Restaurant
Winter Haven, FL
04.2009 - 06.2010
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Moved and set up seating, prepared extra silverware and [Action] prior to arrival of large groups.
  • Processed orders and sent to kitchen employees by [Action].
  • Served [Type], [Type] and [Type] beverages and offered refills.
  • Asked customers for feedback, solved problems, provided additional items and [Action] throughout meal.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Server

Tonys Airside Restaurant
Lakeland, FL
05.2005 - 02.2008
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Processed orders and sent to kitchen employees by [Action].
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Served [Type], [Type] and [Type] beverages and offered refills.

Human Resources Assistant

WS Badcock Corporation Main Office
Mulberry, FL
08.2000 - 06.2004
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and directed [Number] outbound and inbound phone calls per day.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.

Server/Restaurant Hostess

Sonnys BBQ
Lakeland, FL
04.2000 - 09.2003
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Supervised server balance and monitored table turnover to accurately seat customers.

Front Desk Receptionist

4 Points Sheraton
Lakeland, FL
08.1999 - 03.2000
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Transcribed phone messages and relayed to appropriate personnel.

Summer Office Assistant

IMC Agrico (Mosaic)
Mulberry, FL
05.1999 - 11.1999
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Interacted with customers by phone, email or in-person to provide information.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Entered [Type] data using [Software], following procedures to keep information private.
  • Supported staff on special assignments and ad hoc projects.

Education

Associate of Arts - Business Management

Polk State College Collegiate High School
Lakeland, FL

High School Diploma -

George Jenkins Higschool
Lakeland, FL
05.1998

Skills

  • Transactions and Cash Handling
  • Food and Beverage Service
  • Menu Memorization and Presentation
  • High-Volume Dining
  • Order Accuracy and Delivery
  • Dining Room Cleaning and Upkeep
  • Team Player
  • Waiting Tables
  • Natural Leadership
  • Stocking and Replenishing
  • Table Bussing
  • Taking Reservations
  • Dining Room Monitoring
  • Daily Specials Memorization
  • Billing and Payment Processing
  • Greeting and Seating Guests
  • Courteous Phone Demeanor
  • Table Monitoring and Turnover
  • Food Preparation and Safety
  • Kitchen Sanitization
  • Servsafe Certified
  • Cash Register Operations
  • Table Preparation
  • Condiment Refilling
  • Bussing Experience
  • Valid Food Handlers Certification
  • To-Go Order Preparation
  • Operational Efficiency and Safety

Timeline

Server

A&B Restaurant
06.2010 - 06.2022

Server

Mikes Restaurant
04.2009 - 06.2010

Server

Tonys Airside Restaurant
05.2005 - 02.2008

Human Resources Assistant

WS Badcock Corporation Main Office
08.2000 - 06.2004

Server/Restaurant Hostess

Sonnys BBQ
04.2000 - 09.2003

Front Desk Receptionist

4 Points Sheraton
08.1999 - 03.2000

Summer Office Assistant

IMC Agrico (Mosaic)
05.1999 - 11.1999

Associate of Arts - Business Management

Polk State College Collegiate High School

High School Diploma -

George Jenkins Higschool

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Tera KitaServer