Summary
Overview
Work History
Education
Skills
Timeline
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TERA LANZA

Galt,CA

Summary

Dynamic retail professional with a proven track record at Grocery Outlet, excelling in inventory management and team leadership. Enhanced store efficiency through strategic merchandising and developed strong vendor relationships, resulting in improved sales growth. Committed to service excellence and fostering a positive customer experience while mentoring staff for success.

Overview

22
22
years of professional experience

Work History

Shift Manager/Key Holder

GROCERY OUTLET
11.2017 - 01.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
  • Contributed to increased sales performance by stocking shelves in a visually appealing manner.
  • Operated cash register to accurately process and record customer payments.
  • Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
  • Implemented waste reduction strategy by rotating stock and managing expiring products, reducing losses.
  • Coordinated with vendors to ensure timely delivery of goods, keeping shelves well-stocked.
  • Conducted daily cleaning tasks to maintain hygienic shopping environment.
  • Responded promptly to requests for assistance, spills and customer inquiries.


Shift Manager/Key Holder

SUBWAY®Restaurants
05.2003 - 03.2012
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.
  • Counted registers and cleaned and secured shop at end of shift.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.


Education

High School Diploma -

GALT HIGH SCHOOL
GALT, CA
06-2001

Skills

  • Store maintenance
  • Effective leadership
  • Employee motivation
  • Team management
  • Customer service
  • Store organization
  • Time management
  • Attention to detail
  • Multitasking

Timeline

Shift Manager/Key Holder

GROCERY OUTLET
11.2017 - 01.2025

Shift Manager/Key Holder

SUBWAY®Restaurants
05.2003 - 03.2012

High School Diploma -

GALT HIGH SCHOOL

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TERA LANZA