Tera Malone
Mesa,AZ
Summary
I am a highly skilled and detail-oriented individual with a background in multiple industries from higher education to the mental health field. I have been trained in multiple software and database applications, with a strong ability to handle complex administrative tasks efficiently. I am known for excellent organizational, communication, and problem-solving skills, with a proven track record of enhancing office productivity and contributing to successful outcomes. I am also committed to upholding the highest standards of client service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
The Mentor Network
01.2024 - Current
- Documented behavioral incidents thoroughly to keep accurate records
- Assisted with execution of client activities, support groups and field trips
- Educated clients on important life skills, including housekeeping and food preparation.
Planned Gift Giving Assistant
The Salvation Army
01.2022 - 01.2024
- Sent out daily acknowledgements to donors regarding their donations
- Manage new gifts and leads spreadsheets for fundraisers
- Receives incoming phone calls and email correspondence
- Assist in weekly projects to acquire new potential gift giving donors.
Rideshare Driver
Veyo
12.2021 - 01.2022
- Responds to 15-30 incoming requests per day
- Drives the passenger to their desired location for medical appointments
- Provides excellent customer service to passengers.
Behavioral Health Technician
Cherishing Life Behavioral Homes
09.2021 - 10.2021
- Kept a daily log of what activities the residents participated in
- Drove the residents to appointments and activities
- Held groups with the residents about applicable topics
- Facilitated and help with residential chores.
Behavioral Health Technician
Red Mountain Rehab
08.2021 - 09.2021
- Facilitate daily groups to discuss emotions, recovery tools, and past trauma
- Monitor and document self-administered medication
- Transport clients to community meetings, the gym, and wellness field trips
- Captured actions and behaviors exhibited by the clients in documentation software
- Collaborated with management and co-workers to ensure a safe and sober environment daily.
Behavioral Health Technician
The Mentor Network
10.2020 - 08.2021
- Documented behavioral incidents thoroughly to keep accurate records
- Assisted with execution of client activities, support groups and field trips
- Educated clients on important life skills, including housekeeping and food preparation
- Completed daily client rounds and tracked client movements
- Counseled patients, discussed substance use, and worked closely with individuals to identify positive and healthy life choices.
Credentialing Specialist
Concentric Healthcare Staffing
03.2020 - 09.2020
- Communicate with newly contracted traveling nurses about facility specific requires through text, Microsoft Outlook, and phone calls
- Set up appointments for drug screening, immunizations, and physicals
- Order and review background checks for any potential issues
- Bridge the requirements of the facility into workable tasks for the contracted nurse
- Input credentialing paperwork into our companies archiving system along with the chosen portal selected by the facility the nurse will be working for
- Mitigate frustration and obstacles that would prevent the nurse from attaining the necessary requirements.
Front Desk Receptionist
Liberty Home Products
09.2019 - 02.2020
- Answer incoming calls from consumers and direct them to the proper department(s)
- Set up new/existing customers with appointments in their designated cities
- Input accurate customer information in Microsoft Access database and Microsoft Outlook
- Confirm customer appointments
- Manage the flow of new order paperwork from the sales team to the accounting department.
Business Analyst II Technology Integration
Apollo Group – University of Phoenix
11.2012 - 06.2019
- Worked with external vendor on the creation of a new financial aid (FA) system
- Which included requirement gathering meetings, creating user stories and UAT testing
- Mocked up XML files for specific testing scenarios to validate student files
- Worked with the Business Intelligence team to create Microsoft Suite queries to find specific student populations
- Performed user acceptance testing and created and tracked defects and change requests as needed
- Created scrubs/work arounds to trouble shoot student issues in order to process their financial aid in a timely manner
- Worked escalated students via Sharepoint ticketing system
- Coordinated meetings with clients (external vendor) and internal leadership to agree on enhancements to the system
- Proficient in time management.
Financial Aid Advisor
Apollo Group – University of Phoenix
11.2009 - 11.2012
- Managed reports in Microsoft Suites and multiple interfaces to effectively communicate with students
- Multi-tasked several processes while taking inbound calls from students
- Accurately managed the financial aid accounts of 300+ students per month
- Worked with a team of 4 other counselors to provide excellent customer service for each student
- Effectively created meetings between leadership and internal teams to ensure all teams were working towards a specific goal.
Qualifying Specialist
Apollo Group – University of Phoenix
08.2008 - 11.2009
- Made 700-800 outbound calls daily
- Asked a series of qualifying questions to gauge student interest in the University
- Directed potential students to correct counselor
- Build interpersonal relationships between myself and the counselors to achieve the common goal of getting students to achieve their goals.
Education
Glendale Community College
Glendale, AZRio Salado Community College
Tempe, AZAssociate of Science - Paralegal
Rio Salado College
Tempe, AZ07.2025
Skills
- Microsoft Office
- JIRA (Project Management Tool)
- Crisis Management
- Oracle Financials
- Peoplesoft Osiris
- Oracle Student Financial Planning
- Portfolio (CRM)
- Highly Organized
- Detail Oriented
- Documentation skills
Certification
Certified Trauma Recovery Specialist
Timeline
Behavioral Health Technician
The Mentor Network
01.2024 - Current
Planned Gift Giving Assistant
The Salvation Army
01.2022 - 01.2024
Rideshare Driver
Veyo
12.2021 - 01.2022
Behavioral Health Technician
Cherishing Life Behavioral Homes
09.2021 - 10.2021
Behavioral Health Technician
Red Mountain Rehab
08.2021 - 09.2021
Behavioral Health Technician
The Mentor Network
10.2020 - 08.2021
Credentialing Specialist
Concentric Healthcare Staffing
03.2020 - 09.2020
Front Desk Receptionist
Liberty Home Products
09.2019 - 02.2020
Business Analyst II Technology Integration
Apollo Group – University of Phoenix
11.2012 - 06.2019
Financial Aid Advisor
Apollo Group – University of Phoenix
11.2009 - 11.2012
Qualifying Specialist
Apollo Group – University of Phoenix
08.2008 - 11.2009
Glendale Community College
Rio Salado Community College
Associate of Science - Paralegal
Rio Salado College
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