TERA MCVICKER
Irvine,CA
Summary
Seasoned General Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
Work History
General Manager
BETTER DEBT SOLUTIONS
04.2022 - Current
- Transformation Financial Growth: Spearheaded operational improvements contributed to increases in monthly settled debt from less than $1 million to over $70 million per month
- Team Expansion and Growth initiatives: Lead full-cycle onboarding processes, aided in employee development, and retention initiatives
- Process Optimization: Implemented standard operating procedures and policies to streamline daily operations, ensuring efficiency and scalability during company expansion
- Sales Operations: Managed daily sales reports and numbers for company meetings, send out reminders and invites for company events, and maintain company calendar
- Event Coordination and Facilitation: Successfully coordinated corporate events for 200+ attendees, corporate dinners, and team building activities to help enhance employee engagement and strengthen company culture
- Human Resources Leadership: Addressed and resolved human resource-related issues, ensure all state guidelines are met per CA law
- Payroll Oversight: Managed and oversaw payroll processes across two companies exceeding $1.5 million in one month
- Ensured accurate and timely disbursement while adhering to financial guidelines and regulatory compliance
- Strong understanding in both ADP Workforce and Paycom systems
- Financial Planning and Budgeting: Oversee company purchases, invoices, and billing, as well as maintain monthly budgets of $30k-$40k
- Create and analyze monthly spending reports to ensure month-over-month increases are parallel with company growth
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Collaborated with cross-functional teams to develop innovative solutions.
- Assisted in recruiting, hiring and training of team members.
Executive Assistant
E MORTGAGE CAPITAL
08.2021 - 09.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Developed and maintained automated alert systems for important deadlines.
- Handled incoming and outgoing mail, email and faxes
- Manage schedules, emails, and client correspondence
- Assist Vice President with all tasks and organization
- Assist with document verification, e-filing, faxing, and Excel sheets
- Assist in all aspects in origination of mortgage loans and client management
- Maintaining great communication and relationships with clients of VP
Sales Manager
MOTHER'S MARKET AND KITCHEN
04.2018 - 09.2021
- Develop and maintain key distributor and broker relationships
- Manage and oversee all departments in Wellness category
- Implement department projects and lead seasonal launches
- Aid in hiring and firing, and retention of employees
- Promoted 3 times within company, promoted to manage highest volume / most profitable location
- Managed monthly budget exceeding $400k+ for all wellness inventory.
- Implement strategies to obtain overall best margin and meet daily, weekly, and monthly sales goals
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
NMLS Certification, Nationwide Multi-State Licensing System and Registry (Completed -
NMLS
03.2022
Project Management Certification, (PMP) -
Project Management Institute
12.2021
Bachelor’s Degree - Sociology
Hastings College
Hastings, NE05.2017
Skills
- Process Redesign
- Project Planning
- Vendor Negotiations
- Staff Training
- Cross-Functional Team Management
- Sales Expertise
- Client Account Management
- Program Development
- Risk Management
- Staff Development
- Sales Team Development
- Resource Optimization
- Operations Management
- Training and Development
- Staff Management
- Supervision and Training
- Event Management
- Performance improvement
Accomplishments
- Startup Versatility - Proven experience with a startup company, demonstrating adaptability to diverse tasks.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- NMLS Certified through the Nationwide Multi-State Licensing System and Registry
- PMP Certified through the Project Management Institute
- Management - Adept at providing high-level support to Executives and owners
- Operations - Dedicated to implementing policies and procedures for a operational excellence across all internal departments
- HR - Robust understanding of HR policies, procedures, and legally compliant processes
Timeline
General Manager
BETTER DEBT SOLUTIONS
04.2022 - Current
Executive Assistant
E MORTGAGE CAPITAL
08.2021 - 09.2023
Sales Manager
MOTHER'S MARKET AND KITCHEN
04.2018 - 09.2021
NMLS Certification, Nationwide Multi-State Licensing System and Registry (Completed -
NMLS
Project Management Certification, (PMP) -
Project Management Institute
Bachelor’s Degree - Sociology
Hastings College
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