Tera Silva
Poulsbo,WA
Summary
Critical Thinking Ramp Agent experienced in time management and organization. Delivered consistent results through effective problem-solving and adaptability in high-pressure situations. Focused on enhancing organizational brand by meeting company needs with organized practices.
Overview
16
16
years of professional experience
Work History
Nanny
Self Employed Services
Cali, Virginia
11.2010 - Current
- Child care for military families during long term deployments or for families with serious health and physical disabilities.
- I was a live-in nanny for 3yrs and a live-out nanny 8yrs
- I cared for 3-7 children depending on the family.
- Consistently worked with families who have children close in age or twins as well as a set of triplets.
- One family with 5 children I still keep contact with and assisted with there children all the way up until February of 2022. They are moving to Okinawa in august of this year so I will no longer be able to help with their family.
- I have done events where child care was needed for multiple families at the same time. Ranging between 10-23 kids in age groups of 4months-12yrs old
- Cooking, cleaning and over night on in home for 7-9 days straight.
- Assisted with daily activities, ensuring children's safety and well-being.
- Developed engaging educational activities to promote learning and creativity.
- Maintained cleanliness and organization of play areas and children's belongings.
- Communicated effectively with parents regarding children's progress and needs.
- Adapted to changing schedules and routines, demonstrating flexibility in caregiving.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
- Implemented effective sleep training techniques that established healthy bedtime routines resulting in improved sleep quality.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Transported children to and from activities using personal or family vehicle.
- Taught children basic life skills, manners and personal hygiene.
- Monitored children's play activities to verify safety.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Provided developmentally appropriate activities for children.
- Helped children complete homework assignments and school projects.
- Encouraged children to be understanding and patient with others.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Supervised children on playground to help develop physical and social skills.
- Regularly traveled with family to help with vacation activities and childcare.
- Identified warning signs of emotional and developmental problems in children.
Airport Ramp Agent
KSBD
03.2021 - 04.2024
- Operated ground support equipment to ensure timely aircraft servicing.
- Communicated effectively with flight crews to facilitate seamless ground operations.
- Conducted thorough pre-flight and post-flight inspections for safety compliance.
- Trained new ramp agents on safety protocols and operational procedures to enhance team readiness.
- Monitored weather conditions to make quick, informed decisions regarding ground activities.
- Implemented best practices for equipment maintenance to enhance reliability and performance.
- Collaborated with team members to resolve logistical challenges during peak travel times.
- Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
- Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Facilitated on-time departures with quick and efficient turnaround times for incoming flights.
- Enhanced airport safety by conducting thorough inspections of aircraft and equipment prior to loading and unloading.
- Coordinated ground crew activities to complete objectives on schedule.
- Maintained clean and organized ramp areas for efficient workflow and improved safety conditions.
- Demonstrated flexibility in adapting to various types of aircraft, supporting diverse airline clients' needs efficiently.
- Connected electrical power unit and hoses to aircraft.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Contributed to the overall success and reputation of the airport by consistently demonstrating professionalism and dedication in fulfilling ramp agent responsibilities.
- Ensured proper weight distribution in aircraft by diligently following load plans and adjusting as necessary.
- Reduced risk of accidents or incidents on the tarmac through vigilance in monitoring surroundings while working around active aircraft.
- Managed equipment malfunctions and weather disruptions, executing contingency plans to maintain operational continuity.
- Coordinated ramp operations with ground crew, pilots, and air traffic control to ensure timely departures.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Assisted in the safe de-icing process of aircraft during winter months, ensuring timely departures despite adverse weather conditions.
- Guided aircraft into and out of parking positions using hand signals.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Deiced aircraft before takeoff for safety during inclement weather.
- Checked cargo and baggage for security to meet TSA regulations.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Strapped items down over protective padding to secure throughout transportation.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Operated pushback equipment to safely reposition aircraft on the runway.
- Organized and coordinated safe landing and parking of flights during understaffed work days.
- Pushback driver- I drive equipment and train others in driving equipment to move aircraft (Boeing 767-300/767-200 and sun country 737-800). OOver 2 years experience.
- Cargo tractor driver- I drive and train others to drive and load a three/four string loader that carries 1,000-8,000 pound containers. Over 2yrs experience.
- Trained staff on proper operation and maintenance of ground support equipment.
- Aircraft Load Verification Processor - responsible for all verification of cargo that is loaded into aircraft, weight and balance procedures as well as cross verification with PA's, LP's and pilots. I also train other associates to do this job as well.
- Cross-utilization between moving aircraft and maintaining the equipment used to move and load aircraft.
- Trained and qualified to fix hydraulic over torque on pushback when over torque happens.
- Adjust and fix fault codes and reset on all equipment
- Load and unload 1,500lb to 8,000lb ULD containers on to Boeing 767-200/767-300as well as smaller 737/800 in any type of weather. Also ensuring that all ULDs are closed and sealed properly.
- Inspected ramp area for debris, spills, and safety hazards.
- Communicated with pilots, gate agents, and crew at KSBD.
- Followed airport safety rules during aircraft turnaround operations.
- Conducted security checks on aircraft immediately after landing to ensure safety compliance.
- Assist with delegation of all employees within the area during download and upload of aircrafts.
- Operates, cleans, inspects and services GSE vehicles
Parts Specialist
CT SALES
Barstow, CA
10.2019 - 09.2020
- Managed inventory levels to ensure timely availability of parts for customer orders.
- Utilized computerized inventory management systems to track parts and optimize stock levels.
- Assisted customers in identifying required components and provided expert product knowledge.
- Processed incoming shipments, ensuring accurate receipt and organization of parts inventory.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Stocked and managed stock of parts.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites
Merchandiser
Budweiser
Barstow, CA
03.2014 - 04.2018
- Executed visual merchandising strategies to enhance product visibility and drive consumer engagement.
- Coordinated inventory management processes to ensure optimal stock levels across retail locations.
- Analyzed sales data to identify trends and inform product placement decisions for increased revenue.
- Developed strong relationships with retail partners, fostering collaboration and improving in-store promotions.
- Implemented planograms to optimize shelf space and maximize product displays in alignment with brand guidelines.
- Trained new team members on merchandising standards and best practices for consistent execution across stores.
- Conducted regular store visits to assess compliance with merchandising standards and provide actionable feedback.
- Collaborated with marketing teams to align promotional campaigns with merchandising efforts for cohesive branding initiatives.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Negotiated with suppliers for timely and cost-efficient product deliveries, maintaining inventory flow.
- Boosted sales through effective collaboration with marketing team on promotional displays.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.
- Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
- Created visual displays to highlight new and featured products.
Education
Architectural Engineering
Central High
Barstow, CASkills
- Welding & Metalwork:MIG, TIG, OXY-Fuel, SMAW, and flux-cored (welding certification is expired)
- Metal Fabrication:Cutting, grinding, fitting, structural component assembly
- Blueprint Reading:Interpreting technical drawings, schematics, and structural specs
- Surface Preparation & Coating:Sandblasting, priming, and corrosion control
- Machinery & Repair:Preventative maintenance, machine troubleshooting, and gauge/measurement use
- Equipment Operation
- Problem Solving:Finding the right information, tackling challenges, and making logical decisions
- Communication:Speaking clearly, listening actively, and sharing information effectively
- Operational Efficiency
- Collaboration:Working well with people from diverse backgrounds and building strong teams
- Adaptability:Adjusting to change, learning new skills, and staying flexible
- Heavy Machinery:forklifts, K-Loader, Pushback,cargo tractor, and pallet jacks
- Tools:Plasma cutters, torches, torque wrenches, and precision measuring instrument
- Specialized Safety:Confined Space Entry/ aircraft AVS, B-VCA, and fire watch training(ARF training classes for airport)
- Licenses:Welding certification expired and First Aid and CPR/AED
- Safety Compliance
References
Professional
- Ronnie Biggs: (915)-282-4763
- Cameron Buttler-Root: (951)-953-2000
- Kayla Wells: (910) 747-4245
Personalities
- Josh Cochran: (910) 747-4245
- Eric Ridge: (760) 678-2666
- Shannon Vanhoy:(760) 447-0592
Timeline
Airport Ramp Agent
KSBD
03.2021 - 04.2024
Parts Specialist
CT SALES
10.2019 - 09.2020
Merchandiser
Budweiser
03.2014 - 04.2018
Nanny
Self Employed Services
11.2010 - Current
Architectural Engineering
Central High