Tera Smith

Administered medication to elderly patients according to physician orders on a timely manner, While following safety protocols.

Assisted clients with activities of daily living, while also helping with any other needs that they required.

Provided the client with companionship and emotional support.

Provided emotional support to the families of clients as well while upholding patient confidentiality.

Processed customer transactions efficiently using point of sale system.

Provided excellent customer service while problem solving and helping with situations that arise in a timely manner.

Maintained a positive attitude with customers in person and over the phone.

Maintained a clean environment and accurate cash register.

collaborated with teammates to maintain store organization.

Trained new cashiers on operating cash register and customer service protocols.

Resolved customer issues promptly, growing positive relationships and repeat business.

• Managed daily store operations and ensured compliance with company policies.
• Trained and mentored new staff on sales techniques and product knowledge.
• Oversaw inventory management, including stock replenishment and loss prevention strategies.
• Enhanced customer experience through effective merchandise presentation and visual displays.
• Monitored cash handling procedures, ensuring accuracy during transactions and end-of-day reconciliation.
• Managed store personnel by delegating tasks and supervising daily operations.

• Supervised team operations, ensuring adherence to food safety and quality standards.
• Trained and mentored new team members on customer service best practices.
• Coordinated shift schedules, optimizing staff availability for peak hours.
• Monitored inventory levels, ensuring timely replenishment of supplies and ingredients.
• Resolved customer complaints promptly, maintaining high satisfaction levels.
• Managed conflict resolution among team members, fostering a positive work environment.
• Led by example, demonstrating commitment and professionalism that inspired team members to excel.