Tera Stevens

• Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
• Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
• Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
• Assessed patients'' conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
• Provided exceptional customer service, addressing patient concerns with empathy and professionalism.
• Reduced wait times for patients through effective scheduling and resource management.
• Mentored junior phlebotomists, resulting in improved team performance and patient satisfaction.

Provide phlebotomy skill to include geriatric venipunctures and capillary collections

Label, centrifuge, split, and freeze specimens for transport

Maintains required records and documentations

Perform basic clerical duties such as filing, faxing, data entry.

Read, understand, and complies with departmental policies, protocols, and procedures

Help with inventory, keep work area clean and neat with dispose of biohazard containers when scheduled

• Performs venipuncture, capillary puncture, and central venous catheter blood procedures in accordance with the procedure manual
• Maintains specimen integrity by collecting and transporting specimens in a timely manner
• Completes records (electronic and paper) and files as appropriate
• Adheres to all mandated JCAHO patient safety requirements, guidelines for safe handling of cytotoxic agents and biological hazards and all other applicable regulatory requirements
• Manages all customer service and peer to peer interactions with tact and diplomacy, actively seeking to resolve issues with both internal and external customers and contacts
• Exhibits teamwork in the performing clinical trials tasks and duties.

• Provide phlebotomy skill to include pediatric and geriatric venipuncture and capillary collections
• Label, centrifuge, split, freeze and package specimens for transport
• Maintain required records and documentations
• Assist with compilation of monthly statistics and data
• Perform basic clerical duties such as filing, faxing, data entry, answers the telephone
• Reads, understand, and complies with departmental policies, protocols, and procedures
• Assist supervisor and group lead with implementation of SOP's, act as mentor and resource person for any and all employees
• Help with inventories, keep work area neat and clean and dispose of biohazard containers when scheduled.

• Provide phlebotomy skills to all in-patients in a safe and timely manner
• Demonstrates accountability in knowledge of and compliance with all Standard Operating Procedures
• Demonstrates competency in performance of department procedures
• Demonstrates problem solving skills
• Enhances professional growth, development, and knowledge.

• Conducted venipuncture and other CT procedures.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Organized daily work based on collection priority.
• Centrifuged blood samples as outlined in clinical protocols.
• Trained new team members by relaying information on company procedures and safety requirements.
• Reviewed daily requirements and forecasts and delegated work for optimal coverage.
• Packaged and shipped specimens to central lab daily.
• Reviewed patient records for accuracy and completeness.
• Conducted routine inspections to check quality and compliance with established specifications.
• Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Developed and implemented performance monitoring systems to track team progress.
• Supported staff with developing professional skills and abilities, uplifting team performance.
• Prepared, calibrated, and monitored production levels to achieve targets.
• Delegated tasks strategically and monitored progress for timely completion.
• Monitored team performance to identify productivity improvement opportunities.

• Provide phlebotomy skill to include pediatric and geriatric venipuncture and capillary collections
• Label, centrifuge, split, freeze and package specimens for transport
• Maintain required records and documentations
• Assist with compilation of monthly statistics and data
• Perform basic clerical duties such as filing, faxing, data entry, answers the telephone
• Reads, understand, and complies with departmental policies, protocols, and procedures
• Assist supervisor and group lead with implementation of SOP's, act as mentor and resource person for any and all employees
• Assist with scheduling
• Travel and cover all sites in territory and as needed in other territories
• Help with inventories, keep work area neat and clean and dispose of biohazard containers when scheduled.