Summary
Overview
Work History
Education
Skills
Timeline
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Tera Strickland

North Richland Hills,Texas

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional offering several years of experience in administrative support and customer service.

Overview

16
16
years of professional experience

Work History

Lead Admin Clerk

Porch Group LLC
05.2013 - 09.2023
  • Input data and processed system change to generate accurate reports.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Edited and proofread documents for accuracy and completeness.
  • Coordinated and scheduled meetings.
  • Communicated with customers via phone and email to confirm moves and respond to inquiries.
  • Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Assisted with onboarding of new employees.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Collected payments and sent out invoices for overdue payments.
  • Confirmation calls and emails to vendors.

Sales Associate

JCPenney
06.2012 - 04.2013
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales and customer satisfaction through personalized servicing.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.
  • Worked with loss prevention in monitoring shopper behavior.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Engaged with customers to build rapport and loyalty.

Customer Service Cashier

Rosa's Café
07.2008 - 06.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Child Care Associate

Lady Of America
12.2007 - 07.2008
  • Developed age-appropriate activities and crafts to engage children.
  • Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Provided emotional support and guidance to children during difficult times.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Monitored children's activities to verify safety and wellbeing.
  • Responded to inquiries from parents and guardians.

Education

High School Diploma -

Saginaw High School
Saginaw, TX
05.2009

Skills

  • Database Administration
  • Billing and Invoicing
  • Professional Correspondence
  • Cash Management
  • Administrative and Clerical Support
  • Verbal and Written Communication
  • Schedule Management
  • Administrative Leadership

Timeline

Lead Admin Clerk

Porch Group LLC
05.2013 - 09.2023

Sales Associate

JCPenney
06.2012 - 04.2013

Customer Service Cashier

Rosa's Café
07.2008 - 06.2012

Child Care Associate

Lady Of America
12.2007 - 07.2008

High School Diploma -

Saginaw High School

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Tera Strickland