Summary
Skills
Work History
Education
Assessments
Overview
BusinessDevelopmentManager

Tamika Adu Acheampong

Gary,IN

Summary

Highly skilled professional with over 15 years of experience in customer service, specifically in call center environments. Strong background in business office skills and extensive knowledge of insurance and financial services. Exceptional leadership abilities and commitment to providing excellent customer service recognized through membership in the Blue Diamond Club for two consecutive quarters. Also experienced in patient assistance and counseling. Currently located in Gary, IN and available to start immediately. Open to relocating anywhere. Authorized to work in the US for any employer.

Skills

  • Career Assessment
  • Career Counseling
  • Resume Writing
  • Workforce Readiness
  • Job search techniques

Work History

Career Advisor

Center of Workforce Innovations
06.2024 - Current
  • Streamlined job search processes for clients, resulting in increased interview opportunities.
  • Established strong relationships with local employers, expanding networking opportunities for clients seeking new career paths.
  • Developed customized job search strategies for clients facing unique challenges such as extended gaps in employment or career transitions.

Customer Service Representative

WPS Health Solutions
10.2023 - 06.2024
  • Provide customer support to Tri Care East members and providers
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed 60-70 calls per day.

Network Operations

HCSC Blue Cross Blue Shield IL
05.2021 - 01.2023
  • Reviewing applications and credentials through License, NPI, CAQH, Lexus Nexus
  • Increased efficiency in network operations through continuous monitoring of performance metrics and implementing necessary adjustments.
  • Developed standard operating procedures for Network Operations Center, streamlining processes and increasing efficiency.

Member Service Coordinator

Centene
08.2019 - 05.2021
  • Completed Health Risk Assessments for Medicaid Members
  • Provided exceptional customer service for 30-50 new clients daily, consistently exceeding expectations and earning positive feedback from members.
  • Maintained accurate member records, ensuring timely communication and data-driven decision making.
  • Facilitated member orientation sessions, effectively educating new members on available resources and benefits.

Patient Coordinator

Oband Medical Group
11.2016 - 08.2019
  • Assisted 50 new patients daily with scheduling appointments from a call center
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.

Healthcare Representative

HealthJoy
10.2015 - 08.2016
  • Helped members of the ACA understand and utilize insurance benefits
  • Managed and updated health records of 20-30 clients. .
  • Used medical terminology knowledge to explain procedures, policies and services to patients.
  • Improved patient satisfaction by efficiently addressing concerns and providing exceptional customer service.
  • Provided comprehensive support during medical appointments, enhancing overall patient experience within the clinic setting.

Eligibility Specialist

FSSA\DCS
08.2013 - 10.2015
  • Assisted Indiana residents with applying for SNAP, TANF, and medical benefits
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Interviewed 10-15 applicants daily and explained scope of different available benefits.

Supervisor of Outbound Enrollment Verification

Teleperformance USA
08.2012 - 08.2014
  • Verified 20-30 newly enrolled Medicare Advantage Members
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

High school or equivalent - Business Office

Golconda Ccc
Golconda, IL
01.1995

Assessments

  • HR: Compensation & benefits, Proficient, 12/01/22
  • Retail customer service, Proficient, 01/01/23
  • Call center customer service, Proficient, 05/01/21
  • Administrative assistant/receptionist, Proficient, 10/01/21
  • Medical receptionist skills, Proficient, 10/01/22
  • Customer focus & orientation, Proficient, 05/01/21
  • Management & leadership skills: Impact & influence, Proficient, 10/01/22
  • Verbal communication, Proficient, 10/01/23
  • Sales skills, Proficient, 12/01/20
  • Analyzing data, Completed, 10/01/21
  • Front desk agent (hotel), Proficient, 01/01/22
  • Work style: Reliability, Proficient, 01/01/23

Overview

12
12
years of professional experience

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Tamika Adu Acheampong