TERA STRICKLAND
GARY,IN
Summary
Hardworking Package Handler with more than 5 years in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 5crowded years of experience working in busy crowded environments.
Overview
12
12
years of professional experience
Work History
Package Handler
Integrity Staffing Solutions/Amazon
10.2023 - 06.2024
- I was hired to pack items in boxes meeting the measurement and size of the item
- The position currently requires me to pick items in preparation for packing with the designed expectation of outgoing delivery.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Hearings and Appeals Eligibility Specialist
CONDUENT BUSINESS SERVICES LLC
09.2019 - 10.2022
- Pre-hearing conference calls completed with clients appealing eligibility decisions for SNAP (Food Stamps), TANF, all Medicaid categories including Hoosier Healthwise, HIP, and Aged, Blind, or Disabled and also IMPACT
- Assessed cases under appeal assuring case information was processed in an accurate manner in accordance with State policy
- Assisted clients with understanding of their rights and responsibilities within the appeals process
- Answered inquiries regarding appeals and the appeals process
- Prepared and presented evidence exhibit packets
- Resolved errors within the standards required by Quality Assurance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
Hearings Eligibility Specialist
Conduent
11.2012 - 09.2019
- Processing public aid appeals for the state of Indiana
- Making outbound and receiving inbound calls to clients, case management, and data processing
- I previously conducted intake and annual recertification interviews to help clients requalify for public aid benefits.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Interviewed applicants and explained scope of different available benefits.
Education
No degree provided -
INDIANA UNIVERSITY NORTHWEST
Hammond, INSkills
- Heavy Lifting
- Warehouse Safety
- Package unloading
- Packaging
- Loading and unloading
- Packing boxes
- Truck loading and unloading
- Package preparation
- Truck loading
- Fragile item handling
- Workplace Cleanliness
Licensescertificatestraining
Property & Casualty License, INDIANA UNIVERSITY NORTHWEST, IN
Timeline
Package Handler
Integrity Staffing Solutions/Amazon
10.2023 - 06.2024
Hearings and Appeals Eligibility Specialist
CONDUENT BUSINESS SERVICES LLC
09.2019 - 10.2022
Hearings Eligibility Specialist
Conduent
11.2012 - 09.2019
No degree provided -
INDIANA UNIVERSITY NORTHWEST
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