Summary
Overview
Work History
Education
Skills
Timeline
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Tera Thompson

Sapulpa,OK

Summary

Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.

Overview

4
4
years of professional experience

Work History

Server

Rib Country
Tulsa, Okl
02.2024 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Followed health safety guidelines when preparing and serving food products.

Sales Manager

Journeys Kidz
TUlsa, OK
01.2022 - 04.2024
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Performed sales consultations and educated clients on products and services.
  • Managed daily operations of sales department, including supervision of staff members.

Basic Care Aide

Diamond Quality Care
Broken Arro, OK
04.2021 - 01.2022
  • Assisted clients with daily activities, such as bathing, dressing, and eating.
  • Provided companionship for elderly or disabled patients.
  • Transported clients to medical appointments and social activities.
  • Observed client behavior and reported any changes to the supervisor or appropriate personnel.
  • Maintained a clean, safe environment for clients by following infection control policies and procedures.
  • Helped clients maintain their physical strength by providing assistance with walking, strhing exercises.
  • Provided emotional support to both patients and families during difficult times.
  • Prepared meals according to dietary guidelines prescribed by a nutritionist or dietitian.
  • Assisted with personal hygiene tasks such as brushing teeth or shaving.
  • Kept accurate records of services provided in accordance with agency standards.

Education

High School Diploma -

Union
Tulsa, OK
07-2022

Skills

  • Guest Relations Management
  • Hospitality service expertise
  • Patient confidentiality
  • Multitasking and Organization
  • Training Coordination
  • HIPAA Compliance
  • Relationship Building
  • Team Leadership
  • Client Service
  • Customer Needs Assessment
  • Customer Service
  • Solutions planning
  • Customer Relations

Timeline

Server

Rib Country
02.2024 - Current

Sales Manager

Journeys Kidz
01.2022 - 04.2024

Basic Care Aide

Diamond Quality Care
04.2021 - 01.2022

High School Diploma -

Union

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Tera Thompson