Tera Thornton
Ocala,FL
Summary
Conscientious Healthcare professional offering over 10+ years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Also an Organized Healthcare professional with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. Reliable Medical Support professional with 7+ years of experience in Remote/Call Center environment. Also assist with office operations and physician support by gathering patient information.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Vipcare
Lady Lake, FL
09.2023 - Current
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Taught patients about medications, procedures, and care plan instructions.
- Performed medical records management, including filing, organizing and scanning documents.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Healthcare Customer Service Representative
Healthcare Equity Solutions Remote
Remote
07.2019 - 02.2022
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Supported accounts receivable operations within assigned functions.
- Maintained designated portfolio of customer accounts by contacting customers behind on payment obligations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Schedule post-discharge medication reconciliation with the Provider
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Investigated insurance claims denials and appeals.
- Educating patients to call Primary Care Physician (PCP) for all truly non-emergent services
- Scheduling or confirming follow-up appointments with Providers as needed
- Built and maintained positive working relationships with patients and staff.
Medical Assistant
Florida Medical Associates
The Villages, FL
08.2015 - 05.2018
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage and collected required co-payments.
- Taught patients about medications, procedures, and care plan instructions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Call Center Specialist
DialAmerica
Ocala, FL
06.2004 - 04.2009
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Investigated insurance claims denials and appeals.
- Schedule Hospital Follow Ups After Discharge
- Telephone outreach to external pharmacies, PCPs, and patients for medication adherence
- Insurance Verification and Updates
- Referral Updates
Education
Associates Degree in Nursing - Nursing
Taylor College
Belleview, FL09.2022
Phlebotomy Tech -
Taylor College
Belleview, FL03.2016
Certified Nursing Assistant - Healthcare
Beeline Medical
Ocala, FL02.2014
High School Diploma -
Vanguard High School
Ocala, FL05.2004
Skills
- Team Meetings
- Quality Patient Care
- Physician Communication
- Documentation Review
- Virtual triaging
- Medication Side Effect Knowledge
- Insurance claims
- Healthcare Management
- Clerical Support
- Assisting with Physical Exams
- Patient Intakes
- Inbound and Outbound Calls
- Insurance verifications
- Coverage Determination
- Medical Filing
- Multi phone line system
- Treatment Options
- EMR Systems
- Patient Discharges
- Discharge Summaries
- Compliance Requirements
- Remote (Work From Home or Independently)
- Customer Service
- Medical Charts and Records
- Call center
- Nursing Diagnosis
- Patient Interviews
- Medical Billing and Coding
- Community Health
- Phlebotomy
- Patient Needs Assessment
- Daily Patient Care
- Hospital Operations
- Clinical Applications
- MS Excel and MS PowerPoint
- Patient Treatment
- Account Management
- Charting
- Physician, communication and documentation
Timeline
Medical Assistant
Vipcare
09.2023 - Current
Healthcare Customer Service Representative
Healthcare Equity Solutions Remote
07.2019 - 02.2022
Medical Assistant
Florida Medical Associates
08.2015 - 05.2018
Medical Call Center Specialist
DialAmerica
06.2004 - 04.2009
Associates Degree in Nursing - Nursing
Taylor College
Phlebotomy Tech -
Taylor College
Certified Nursing Assistant - Healthcare
Beeline Medical
High School Diploma -
Vanguard High School
Similar Profiles
Evonne MurrayEvonne Murray
Advance Medical Assistant Clinical Operations Spec at VipcareAdvance Medical Assistant Clinical Operations Spec at Vipcare
Kambria LarryKambria Larry
Customer Service Representative at VipcareCustomer Service Representative at Vipcare
Karla GomezKarla Gomez
Medical Assistant and Phlebotomist at VipcareMedical Assistant and Phlebotomist at Vipcare
Raina DeRenzis-CaballeroRaina DeRenzis-Caballero
Volunteer at Pasco SheriffVolunteer at Pasco Sheriff
Ashleigh JonesAshleigh Jones
HR Coordinator at Mathnasium Learning CenterHR Coordinator at Mathnasium Learning Center