Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tera Volkmer

Laurel,Delaware

Summary

Well-qualified Client Support Representative familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

17
17
years of professional experience

Work History

Customer Service Representative Team Lead

Teleperformance USA
07.2017 - Current
  • Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
  • Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
  • Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
  • Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.

Customer Service Representative

Arise Virtual Solutions Inc.
01.2007 - 10.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Nursing

Delaware Technical And Community College - Owens
Georgetown, DE

High School Diploma -

James H Groves High School
Dover, DE
06.1994

Phlebotomy

Polytech Adult Education
Georgetown, DE
06.2001

Nursing Assistance

Polytech Adult Education
Georgetown, DE
06.1998

Skills

  • Team Management
  • CRM software knowledge
  • Call center experience
  • Complaint Handling
  • Quality Assurance
  • Bill Coding for Auto and Fire insurance
  • Processed Payments for Auto and Fire insurance

Timeline

Customer Service Representative Team Lead

Teleperformance USA
07.2017 - Current

Customer Service Representative

Arise Virtual Solutions Inc.
01.2007 - 10.2023

Nursing

Delaware Technical And Community College - Owens

High School Diploma -

James H Groves High School

Phlebotomy

Polytech Adult Education

Nursing Assistance

Polytech Adult Education

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Tera Volkmer