Tera Wakefield

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Trained new personnel regarding company operations, policies and services.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Investigated and resolved customer inquiries and complaints quickly.

• Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
• Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
• Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
• Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
• Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.

• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Used accounting software to prepare weekly and monthly financial reports.
• Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
• Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
• Assisted management with finalization of annual expense plans.
• Reviewed figures, postings and documents for correct entry, completeness and accuracy.
• Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.

• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Relayed latest information to first responders via electronic means, telephone calls and radio responses.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real- time environments.
• Routed calls to police, fire and ambulance service to meet individual call needs.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.