Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tera Williams

Durham,NC

Summary

Proactive professional with a strong ability to adapt to new challenges. Demonstrated problem-solving skills and a history of building strong relationships with clients and team members. Committed to supporting team success and driving positive outcomes.

Overview

20
20
years of professional experience

Work History

Director of Operations

Crothall Healthcare Services
Durham, NC
04.2023 - Current
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Formed and sustained strategic relationships with clients.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Assessed reports and adjusted workflows to realign with targets.
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assistant Director of Operations

Crothall Healthcare Environmental Services
Durham, NC
09.2021 - 04.2023
  • Established goals and expectations for direct reports through performance review process.
  • Mitigated business risks by assessing staff performance and providing targeted support.
  • Streamlined workflows by realigning processes to meet established targets.
  • Managed customer service inquiries and resolved complaints promptly.
  • Collaborated with senior management on operational improvement initiatives.
  • Oversaw hiring processes including candidate interviews and onboarding procedures.
  • Trained and mentored new housekeeping personnel on job responsibilities.
  • Prepared work schedules to ensure optimal staffing levels across operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Operations Manager

Crothall Healthcare Services
Durham, NC
07.2005 - 09.2021
  • Addressed customer concerns with suitable solutions.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Formed and sustained strategic relationships with clients.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Collaborated with team leaders on quality audits.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Tracked and replenished inventory to maintain par levels.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Bachelor of Arts - Business Administration

North Carolina Central University
Durham, NC

Skills

  • Process improvement and workflow optimization
  • Inventory management
  • Performance evaluation
  • Customer relationship management
  • Staff training and development
  • Team leadership and supervision
  • Conflict resolution and interpersonal communication
  • Staff scheduling and organization
  • Decision-making and problem-solving
  • Collaboration and teamwork

Timeline

Director of Operations

Crothall Healthcare Services
04.2023 - Current

Assistant Director of Operations

Crothall Healthcare Environmental Services
09.2021 - 04.2023

Operations Manager

Crothall Healthcare Services
07.2005 - 09.2021

Bachelor of Arts - Business Administration

North Carolina Central University

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Tera Williams