Terah Akande

• Ensured accuracy and completeness of departmental documentation and policy paperwork, consistently maintaining high standards of detail and compliance.
• Assisted adjusters in analyzing submissions, identifying discrepancies, and resolving issues, leveraging investigative and critical thinking skills.
• Managed high-volume workload, and organized workflows to meet deadlines and support departmental priorities.
• Responded to customer inquiries with professionalism, providing guidance on policies, documentation, and claim procedures.

• Maintained accurate records in multiple computer systems to ensure data integrity and compliance.
• Provided guidance and solutions to customers and agents regarding policy coverage, claims, and account management.
• Leveraged problem-solving and analytical skills to resolve complex customer issues while maintaining high service standards.

• Served as liaison between policyholders, adjusters, attorneys, and internal stakeholders to facilitate accurate claims handling.
• Assisted in managing claims workflows, documentation, and customer communications.
• Managed claims processing to ensure timely resolutions and adherence to company policies.

• Welcomed and guided customers, ensuring a positive shopping experience.

• Keep area clean and presentable

• Managed customer inquiries and resolved issues efficiently.

• Fill in for other positions

• Handling customers cash in a professional manner

• Knowledge of cash register and scanner

• Have worked multiple positions within Walmart, knowledgeable in various departments

• Participated in leadership sessions and cross-departmental projects, enhancing understanding of professional operations and teamwork.
• Topics included developing talent, managing disagreements, empowering employees, promoting collaboration, and professional communication