Terah Gibson
New Orleans,LA
Summary
Knowledgeable and dedicated client support professional with extensive experience in Client support, Sales, Marketing, and Finance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Chat Support Specialist
Hyatt
11.2022 - Current
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Worked closely with each customer to carefully resolve issues within timely fashion.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Developed exemplary writing skills through continued correspondence with upwards of 50 customers per day.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
Client Support Management
Doctor Genius
02.2022 - Current
- Interacted with team members across departments to research and resolve customer issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Used Salesforce to prepare and submit database statistics, graphs and charts to accurately track financial movements.
Onboarding Specialist
GoPuff
12.2021 - 10.2022
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Put together employee files and collected required digital or physical information to meet requirements.
Relationship Banker
Bank Of America
10.2020 - 02.2022
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Adapted products and services to suit customers' changing financial circumstances.
Personal Banker
Fifth Third Bank
01.2017 - 01.2020
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Education
Bachelor of Science - Sales And Marketing Education
Southern University And A & M College
Baton Rouge, LA12.2012
Skills
- Interpretation and Translation Services
- Visual Displays
- Customer Engagement
- Service Promotions
- Client Development and Retention
- Understanding Customer Needs
- Customer Data Confidentiality
- Process Management
- Problem Resolution
- Marketing
- Client Support
- Customer Account Management
- Customer Retention Strategies
www.linkedin.com/in/terah-gibson-8338a962
Timeline
Chat Support Specialist
Hyatt
11.2022 - Current
Client Support Management
Doctor Genius
02.2022 - Current
Onboarding Specialist
GoPuff
12.2021 - 10.2022
Relationship Banker
Bank Of America
10.2020 - 02.2022
Personal Banker
Fifth Third Bank
01.2017 - 01.2020
Bachelor of Science - Sales And Marketing Education
Southern University And A & M College
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