Summary
Overview
Work History
Education
Skills
Timeline
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Terah Holt

Reno,Nevada

Summary

At Promark One, I spearheaded customer engagement, achieving an 80% growth in client base through adept cold-calling and persuasive communication. My commitment to continuous improvement and exceptional time management skills not only met but exceeded performance metrics, enhancing team success and driving sales.

Overview

3
3
years of professional experience

Work History

Outbound Telemarketer

Promark One
01.1997 - 10.1999
  • Managed customer accounts efficiently, ensuring timely80 follow-ups for continued business relationships.
  • Made 200 + cold calls per day resulting in client base growth by 80%.
  • Cold called over 200 + potential customers per day to help with marketing efforts and increase sales.
  • Reached out to former customers for re-engagement initiatives, successfully re-establishing connections that led to renewed business opportunities.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.
  • Set up appointments with interested customers according to schedule availability.
  • Educated customers on product and service benefits, explaining features and answering questions.
  • Built rapport with customers by actively listening to their needs and offering tailored solutions.
  • Maintained a high call volume to maximize outreach efforts and drive results.
  • Overcame objections from potential clients by confidently addressing concerns and providing relevant information.
  • Consistently met or exceeded performance metrics set forth by management, demonstrating commitment to excellence in role as Outbound Telemarketer.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Overcame objections using friendly, persuasive strategies.
  • Utilized sales techniques to build customer interest and close sales.
  • Implemented upselling techniques to increase revenue and move product.
  • Enhanced team performance through constructive feedback during regular meetings, fostering a positive work environment conducive to success.
  • Streamlined call scripts by incorporating feedback from clients and colleagues, resulting in better engagement with prospects.

Education

Associates In Science And Buisness Administration - Associates in Science And Buisness Administration

Colorado Technical University
Colorado Springs, CO

Skills

  • Appointment Setting
  • Cold-calling
  • Persuasion techniques
  • Follow-up calls
  • Script adherence
  • Continuous Improvement
  • Positive Attitude
  • Customer Service
  • Time Management
  • Attention to Detail
  • Reliability
  • Active Listening
  • Effective Communication
  • Inbound and outbound calls
  • Presentation Skills
  • Scripted calls
  • Payment Processing
  • Outbound telemarketing
  • Appointment Scheduling
  • Interpersonal Skills
  • Call center experience
  • Microsoft Office
  • Phone Etiquette

Timeline

Outbound Telemarketer

Promark One
01.1997 - 10.1999

Associates In Science And Buisness Administration - Associates in Science And Buisness Administration

Colorado Technical University

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Terah Holt