TERAH RUSSELL
Visalia,CA
Summary
Competent EMT-B with comprehensive work experience at hospitals and private ambulance services. Expert in assessing patients and determining type of treatment required. Responds quickly to emergency situations and demonstrates strong commitment to patient care and safety. Experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others achieve their goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
EMT-Basic
American Medical Response, AMR
Grand Rapids, MI
12.2020 - 10.2023
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
- Adapted quickly to dynamic situations by incorporating critical thinking skills and decisive actions when faced with rapidly changing conditions or new information about patients'' needs.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Received three Life Saving awards and one Exceptional Patient Care award from Kent County EMS.
- Obtained BLS-CPR instructors certificate and taught EMS students and members of the public in classroom settings.
Life Skills Coach
Youth For Christ
Tulare, CA
07.2018 - 10.2019
- Enhanced client self-awareness by facilitating group and individual sessions on various life skills topics.
- Developed personalized coaching plans for each client, resulting in improved goal setting and achievement.
- Collaborated with other professionals to provide comprehensive support services for clients, promoting overall wellbeing.
- Implemented creative problem-solving techniques, assisting clients in overcoming challenges and achieving success.
- Empowered clients to take responsibility for their actions, leading to increased accountability and selfreliance.
- Managed caseload efficiently while maintaining detailed records of all client interactions ensuring accurate tracking of progress towards goals.
- Helped clients to identify challenges and set goals.
- Intervened in crisis situations to provide counseling and support.
- Established strong rapport with clients, creating an open and trusting environment for honest communication.
Overseas Claims Representative
CIGNA
Visalia, CA
01.2016 - 11.2017
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Provided exceptional customer service, addressing concerns and resolving issues promptly to maintain client satisfaction.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
Assistant Store Manager
Maurices
Tulare, CA
04.2011 - 12.2013
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Managed opening and closing procedures including handling bank deposits and scheduling.
Education
EMT-B - Emergency Medicine
Porterville College
Porterville, CA05.2019
Skills
- CPR
- Multi-patient Triage
- Patient Care
- Emergency vehicle operation
- Emergency Management
- Teaching/Coaching
- Verbal and written communication
- Problem-solving skills
- Easy to work with
- Organizational Skills
- Leadership Skills
- Emotional Intelligence
Accomplishments
- Awarded three Life saving awards for preforming CPR resulting in the patient being discharged with little to no brain damage.
- Exception Patient Care award for assisting in a baby delivery.
Certification
- EMT-B - Emergency Medical Technician (Michigan)
- AHA BLS-CPR Instructor
References
Alex Truman, Operations Manager AMR 616-307-7150
Ben Nietupski, Paramedic/Co-Waker 616-780-8474
Andrea Roman, Paramedic/Co-Worker 616-8190560
Arlene McKinney, Paramedic/Crew Chief 616-799-0003
Timeline
EMT-Basic
American Medical Response, AMR
12.2020 - 10.2023
Life Skills Coach
Youth For Christ
07.2018 - 10.2019
Overseas Claims Representative
CIGNA
01.2016 - 11.2017
Assistant Store Manager
Maurices
04.2011 - 12.2013
EMT-B - Emergency Medicine
Porterville College