Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terah Taylor

Knightdale,NC

Summary

Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Financial Billing Analyst

Harris-Stratex Networks, MCD Division
Morrisville, NC
April 2006 - 05.2007
  • Created reports to track progress of billing activities.
  • Tracked costs associated with individual projects and invoices to ensure accurate reporting.
  • Maintained accurate records of all transactions related to billing activities.
  • Researched and resolved billing issues with customers.
  • Reviewed and processed customer invoices for accuracy.
  • Managed customer account setup process including creating new accounts as needed.
  • Provided support during internal and external audits related to billing processes.
  • Coordinated with sales team members regarding payment terms and other billing details.
  • Prepared weekly, monthly, quarterly, and annual reports on billing activity.
  • Generated invoices based on contracts, agreements, and other documents received from clients.
  • Analyzed data from customer accounts to identify discrepancies.
  • Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
  • Completed risk assessments for quarterly and annual schedules.
  • Verified invoice procedures to validate customer contracts and maintain billing communication.
  • Collaborated with billing functional area and business units to secure accurate customer invoicing within established deadlines.
  • Discussed changes in internal processes and procedures to enforce execution.
  • Followed all company procedures to keep data confidential.
  • Analyzed complex financial documents including contracts, invoices, purchase orders.
  • Researched, identified, and resolved billing issues in a timely manner to ensure accurate invoicing.
  • Developed detailed procedures for all aspects of the billing process to improve efficiency and accuracy.
  • Maintained up-to-date knowledge of applicable laws and regulations related to financial billing practices.

Switchboard Operator (Contractor)

Biogen
Research Triangle Park, North Carolina
07.2005 - April 2006
  • Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
  • Routed emergency calls to the appropriate department or personnel.
  • Handled confidential information with discretion and professionalism.
  • Responded efficiently to email inquiries regarding company policies and services provided.
  • Performed basic troubleshooting procedures when technical problems arose with the switchboard equipment.

Administrative Assistant (Contractor)

AlliedBarton Security Services LLC.
Raleigh, NC
01.2004 - 07.2005
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed database systems containing customer contact information.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Implemented appropriate security measures when handling confidential client information.
  • Communicated effectively with colleagues, customers, and vendors via email, phone, or in person.
  • Updated and maintained company's internal databases regularly.
  • Assisted other team members with complex data entry tasks as needed.
  • Entered large volumes of information into spreadsheets quickly and accurately.

Receptionist

NFE Technologies, Inc.
Morrisville, NC
05.2002 - 01.2004
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Responded to inquiries from internal staff members regarding office operations.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Greeted visitors and provided them with assistance.
  • Assisted with special projects assigned by management when required.

Leasing Consultant

Misty Woods Apartments
Cary, North Carolina
08.2000 - April 2002
  • Conducted tours of available apartments, highlighting features and amenities.
  • Responded to tenant requests for maintenance services in a timely manner.
  • Greeted potential tenants and provided information about the property.
  • Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
  • Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
  • Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Processed transfer requests from existing tenants who wished to move within the same building or complex.
  • Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
  • Maintained accurate records of prospective renters, applications and leases.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Updated resident data into property management software system daily.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Coordinated activities between management staff, vendors, contractors and government agencies as needed.
  • Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
  • Conducted background checks on applicants.
  • Checked rental eligibility by following company's verification process.
  • Detailed application requirements and answered questions from prospective tenants.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Conducted informative and personalized tours, resulting in new leases.

Receptionist/Front Office Administrative Assistant

Duffus & Younce Law Firm
Raleigh, North Carolina
01.1998 - 08.2000
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Verified visitors' identification cards before allowing access to the building.
  • Updated daily log book with information about visitors entering the premises.
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Assisted with special projects assigned by management when required.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Receptionist/Office Administrative Assistant

Greer Group Inc.
Raleigh, North Carolina
06.1997 - 01.1998
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Assisted in organizing corporate events such as conferences or meetings.
  • Inputted clients' contact information into the database accurately.
  • Maintained a neat, organized reception area.
  • Handled confidential information with discretion and professionalism.
  • Scanned documents into electronic files for storage purposes.
  • Greeted customers and visitors in a professional manner.
  • Responded to customer inquiries via phone or email promptly and courteously.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Verified visitors' identification cards before allowing access to the building.

Education

BBA -

Campbell University
05-2010

Associate of Arts -

Campbell University
05-2006

High School Diploma -

Gulf Coast Christian Academy
05-1996

Associate of Applied Science - Clinical Trials Research Assoc -Core Competencies

Durham Technical Community College

Skills

  • Billing Systems
  • Reception oversight
  • Bank Reconciliation
  • Invoice Processing
  • Collections Management
  • Accounts Receivable
  • Clerical Support
  • Office Administration

Timeline

Switchboard Operator (Contractor)

Biogen
07.2005 - April 2006

Administrative Assistant (Contractor)

AlliedBarton Security Services LLC.
01.2004 - 07.2005

Receptionist

NFE Technologies, Inc.
05.2002 - 01.2004

Leasing Consultant

Misty Woods Apartments
08.2000 - April 2002

Receptionist/Front Office Administrative Assistant

Duffus & Younce Law Firm
01.1998 - 08.2000

Receptionist/Office Administrative Assistant

Greer Group Inc.
06.1997 - 01.1998

Financial Billing Analyst

Harris-Stratex Networks, MCD Division
April 2006 - 05.2007

BBA -

Campbell University

Associate of Arts -

Campbell University

High School Diploma -

Gulf Coast Christian Academy

Associate of Applied Science - Clinical Trials Research Assoc -Core Competencies

Durham Technical Community College

Similar Profiles

CREATE PROFILE
Terah Taylor