TERAH WINTHROP
Clearwater,FL
Summary
As a senior manager, the primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. The goal is to aim to create a positive and productive work environment by communicating with team members, setting clear expectations, and monitoring performance. To use expertise on interpersonal skills and analytical thinking to develop effective strategies for achieving organizational goals as an Assistant Director.
Overview
23
23
years of professional experience
Work History
Billing/Reports Team Manager
Parallon
11.2020 - Current
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance on weekly basis and coached and trained 26 team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Implemented training programs to maximise team member development and potential.
- Developed performance measurement strategies, identifying areas for improvement.
Billing/Payment Window Team Leader
Parallon
09.2016 - 11.2020
- Monitored weekly productivity for staff to meet department standards
- Innovated path for Payment Window resolving Hospice date of death accounts
- Managed 2091 project for SSC Collections department to reduce downtime
- Reduced/maintained unbilled inventory by 50% within 2 days that impacted Payment Window Overlaps tool duplicating accounts in error
- Reviewed current processes to meet specific business objectives
- Established Part B process to expedite billing and improve cash flow from previous 3-4 week delay
- Organized 5 FMLA employees schedule impact to resolve conflict
- Created job manuals for VA process to increase efficiency and ensure consistency
- Conduct disciplinary counseling with manager to identify sources of difficulties or concerns
- Collaboration with facility and outside vendors leading to expedited account resolution
- Increased team productivity by creating VA bridge routine
automation process - Supervised 3 team members to confirm compliance with set procedures and quality requirements
Appeals/Discrepnacy Analyst Team Leader Parallon
Parallon
02.2013 - 09.2016
- Monitored daily AR inventory for departmental goals to decrease aging inventory by 25 million
- Prepared 5 payer escalation spreadsheets for account resolution
- Trained all new hires to understand current policies and procedures
- Participated in monthly payer escalation calls to reduce high dollar
inventory by 25 million - Produced 2 daily workflow reports from Concuity & EDW
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Worked with team to identify areas of improvement and devised solutions based on findings
Technical Analyst
Paradigm
09.2006 - 01.2013
- Resolved outstanding AR on company metrics of 90 days
- Verified insurance eligibility through various websites for accurate billing information
- Designed and maintained consistent data collection protocols and standards across numerous databases and projects
- Collected and monitored incoming data from sources such as remote sensors, third party vendors and visual inspection
Technical Analyst
KLA Healthcare
07.2000 - 04.2004
- Exported claims daily through clearing-house – Micro MD
- Performed payer authorizations daily via phone and websites if applicable
- Achieved over 20 calls per day for account resolution
Education
Bachelor of Science - Business Management
St. Petersburg College
St. Petersburg, FL2018
Skills
- Skills & Abilities
- Business Strategy
- Strategic Planning
- Project management skills
- Staff Management
- Administrative Assistance
- Strong presentation skills
- Outstanding ability to work independently
- Exceptional communication skills
- Excellent organizational skills
- Attention to detail
- Strong team-builder
- Managerial skills
Accomplishments
- Partaking in the Weekly Unbilled Committee for account resolution with Front and Back office departments
- Participating in the 2023 Iplan Change Committee Core Team Bi-weekly meetings to identify trended issues and action plan on process improvements
- Completion of PIE (Process Improvement Event) – 0 Day Unbilled, in April 2022 as Team Leader
- Mentorship for the 2021 Public Speaking Class
Timeline
Billing/Reports Team Manager
Parallon
11.2020 - Current
Billing/Payment Window Team Leader
Parallon
09.2016 - 11.2020
Appeals/Discrepnacy Analyst Team Leader Parallon
Parallon
02.2013 - 09.2016
Technical Analyst
Paradigm
09.2006 - 01.2013
Technical Analyst
KLA Healthcare
07.2000 - 04.2004
Bachelor of Science - Business Management
St. Petersburg College
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