TERALEE MILLER
BURNSVILLE,US
Summary
19 years of expertise in account and retail management, customer service, and ocean exporting. Proven ability to optimize logistics and enhance client satisfaction through innovative scheduling and route strategies. Strong track record in managing export operations, including customs compliance and documentation. Recognized for fostering teamwork and building robust business relationships while maintaining a detail-oriented approach.
Overview
19
19
years of professional experience
Work History
OCEAN EXPORT AGENT
DHL Global Forwarding
Eagan, US
03.2023 - 07.2025
- Coordinate ocean freight for timely, cost-effective delivery, enhancing client satisfaction.
- Optimize routes and schedules through client and carrier collaboration, reducing delays.
- Maintain accurate documentation for compliance, minimizing audit discrepancies.
- Address client inquiries promptly, building strong, lasting business relationships.
- Familiar with Cargowise and Exworks
ACCOUNT COORDINATOR
Regalo International
Burnsville, US
01.2015 - 03.2023
- Analyzed purchase data using Excel to optimize inventory management and negotiate with vendors.
- Maintained accurate records of international and domestic purchase orders for compliance with corporate standards.
- Resolved vendor order issues to ensure timely deliveries and strengthen partnerships.
- Promoted teamwork and communication to enhance productivity and tackle challenges.
STORE MANAGER
Tina Sabrina Boutique
Burnsville, US
05.2008 - 12.2018
- Led employee training in sales, customer service, and inventory management, boosting team efficiency.
- Implemented inventory strategies, reducing discrepancies and improving order accuracy.
- Enhanced visual merchandising, increasing product appeal and customer engagement.
- Trained and mentored staff on sales techniques and customer service.
- Promoted a positive work environment by actively listening to team feedback, strengthening employee morale.
EXECUTIVE ADMINISTRATIVE ASSISTANT
Minnesota Telephone Inc
Burnsville, US
11.2006 - 07.2008
- Managed logistics and scheduling for CEO, enhancing communication and efficiency.
- Coordinated logistics for high-level meetings, improving communication flow and expediting decision-making processes.
- Managed complex scheduling and travel arrangements, optimizing resource allocation and minimizing scheduling conflicts.
- Acted as a liaison between departments, promoting teamwork and enhancing interdepartmental communication for smoother operations.
Education
Some College (No Degree) - Business Administration and Management
Alexandria Technical College
Alexandria, MNSkills
- Cargowise and Exworks proficiency
- Account coordination
- Data analysis and reporting
- Microsoft Excel and Word expertise
- NetSuite proficiency
- B2B sales strategies
- SPS knowledge
- Problem solving techniques
- Office organization
- Team leadership and collaboration
- Customer engagement strategies
- Inventory management
- Visual merchandising
- Vendor management
- Customer service excellence
References
References available upon request.
Timeline
OCEAN EXPORT AGENT
DHL Global Forwarding
03.2023 - 07.2025
ACCOUNT COORDINATOR
Regalo International
01.2015 - 03.2023
STORE MANAGER
Tina Sabrina Boutique
05.2008 - 12.2018
EXECUTIVE ADMINISTRATIVE ASSISTANT
Minnesota Telephone Inc
11.2006 - 07.2008
Some College (No Degree) - Business Administration and Management
Alexandria Technical College